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Viewing 14 posts - 1 through 14 (of 14 total)
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  • November 5, 2017 at 12:54 am #872642
    mschon1

    Hi,

    We have kept only On-checkout registration enabled. What is happening, when someone select a single product and checkout everything works perfectly or if a logged in user select 2 or more products and checkout, everything works perfectly for them too but if a not-logged user select 2 or more products and checkout, the process works perfectly until checkout page but on checkout thank you page the products details disappear and also no decrease in stock happens and nor in order the products are added.

    View these screenshots for more reference;
    http://www.chinapakhills.com/wp-content/uploads/2017/11/Woo-Checkout-Thank-You-Page.png
    http://www.chinapakhills.com/wp-content/uploads/2017/11/Woo-Order-Back-End.png
    http://www.chinapakhills.com/wp-content/uploads/2017/11/Woo-User-Account-Orders.png

    Can you help with this?

    Thanks

    November 5, 2017 at 1:21 am #872645
    mschon1

    This is my 3rd thread. I hope I will receive some support from the developers or community this time. Thanks

    November 7, 2017 at 12:11 am #873452
    mschon1

    Can someone reply to this? It’s kinda urgent guys. Thanks

    November 7, 2017 at 4:37 am #873518
    Ismael

    Hi,

    We are very sorry for the late response.

    Could you provide a link to the actual products? And please provide a temporary account so that we can test the checkout process.

    Best regards,
    Ismael

    November 8, 2017 at 11:19 pm #874340
    mschon1

    Hello Ismael,

    Thank for your reply.

    Please find below the login details in private box.

    Awaiting.

    Regards,

    Adnan

    November 10, 2017 at 5:59 am #874996
    Ismael

    Hi,

    Is it OK if we deactivate the “Coming Soon” plugin? We need to test the checkout process as a guest.

    Best regards,
    Ismael

    November 11, 2017 at 3:34 am #875420
    mschon1

    Hello Ismael,

    Yes sure, you can deactivate “Coming Soon” plugin for testing. But please make sure you activate the plugin again when done with the testing.

    Many Thanks

    Adnan

    November 13, 2017 at 5:34 am #875946
    Ismael

    Hi,

    I was able to reproduce the issue but I’m not sure what’s causing it yet. However, it’s not happening on my own installation. See screenshot.

    // https://imgur.com/a/uvnSp

    Did you modify any files in the theme? Do you remember adjusting any settings or modifications?

    Best regards,
    Ismael

    November 13, 2017 at 10:46 am #876017
    mensmaximus

    @mschon1 the community can’t help if you do not supply any information about your installation, like plugins used, version numbers of plugins and url to website. I am pretty sure you have plugin conflict. Disable all plugins except woocommerce and test again. If it works enable one plugin after an other and test it again after each plugin activation. As soon as it stops working you know which plugin ist causing the issue.

    November 13, 2017 at 10:50 pm #876344
    mschon1

    Hello Ismael,

    Actually the strange part is that a single product checkout will work properly, also if a logged in user checkout with 2 or more products it works perfectly but it a not logged-in user select 2 or more products it won’t work.

    On the theme, I added a lot of codes in functions-enfold.php file only and added some customization into CSS panel of the theme settings, that’s it. But I made a lot of changes and customization into Woocommerce in “templates” & “includes” folders files to make things work for me my way.

    Awaiting your response.

    Adnan

    November 13, 2017 at 11:03 pm #876354
    mschon1

    Hello Mensmaximus,

    I tried de-activating all the plugins but the system is still generating the same issue.

    Actually, i have already provided the website link and login credentials to the moderators to check into the error. Also, i attached the screenshots for others to view and understand the issue so they can help.

    Can you view the screenshots? If you can help.

    Thanks

    Adnan

    November 14, 2017 at 8:18 am #876489
    Ismael

    Hi,

    Could you deactivate or disable those modifications temporarily? What template files did you modify?

    Best regards,
    Ismael

    November 16, 2017 at 4:28 am #877344
    mschon1

    Hello Ismael.

    I resolved the issue. It was some customization causing the issue.

    Thanks

    Adnan

    November 16, 2017 at 6:56 am #877397
    Ismael

    Hi,

    Thank you for the info. I’m glad that it is working properly now. Please feel free to open a new thread if you need anything else.

    Best regards,
    Ismael

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Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘Woocommerce Multi Product order not working’ is closed to new replies.