Viewing 20 posts - 1 through 20 (of 20 total)
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  • November 26, 2015 at 2:23 am #542813
    scarlettr8

    I am trying to use the Woocommerce Memberships plugin, but when it is activated I lose the ‘kitchen sink’ option in the Text Editor and cannot access the second line of editors tools. Woothemes says Enfold is doing something non-standard with TinyMCE. Ideas?

    I see that Andy responded to another thread that Enfold is compatible with Woothemes plugins for Woocommerce. That is definitely not the case for Woocommerce Memberships.

    Ideas for a fix?

    November 26, 2015 at 9:09 am #542915
    Rikard

    Hey scarlettr8,

    Could you provide us with a link to the site in question so that we can take a closer look please?

    Thanks,
    Rikard

    November 26, 2015 at 7:28 pm #543359
    scarlettr8

    I have gone through the process of deactivated every plugin except Memberships. Still no luck.

    November 26, 2015 at 9:47 pm #543396
    Basilis

    Hey!

    I have checked and I see there is an incompatibility issue with that plugin.
    NOt sure where it is comming from, although. Have woothemes given any more details, so we can check further the issue?

    Cheers!
    Basilis

    November 26, 2015 at 10:47 pm #543431
    scarlettr8

    No, Woothemes is crazy slow responding. No details from them yet. Counting on you guys to be stars and figure it out…thanks! I’ll send any info I get from Woothemes. I’ve used this same Memberships plugin on a dozen sites (not using Enfold) and never run into this incompatibility.

    December 1, 2015 at 3:14 pm #545246
    Basilis

    Hey!

    Lets try do some testing.
    Add the following to your wp-config.php file and let me know if it works after:

    define(‘CONCATENATE_SCRIPTS’, false);

    Cheers!
    Basilis

    December 1, 2015 at 8:14 pm #545545
    scarlettr8

    No, that didn’t work. I’m happy to do as much testing as you can think of to resolve this. Thanks.

    December 2, 2015 at 9:01 pm #546108
    Basilis

    Hey!

    I am trying to check any other solution, but I can not find anything else.
    Is it possible to provide me backend access, so I can give it a look?

    Best regards,
    Basilis

    December 16, 2015 at 8:53 pm #553967
    scarlettr8

    Is there no solution to this problem?

    December 22, 2015 at 8:46 am #556386
    Josue

    Hi,

    Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    January 24, 2016 at 6:49 am #570716
    scarlettr8

    Will you be fixing this conflict with Woocommerce Memberships?

    January 26, 2016 at 4:56 pm #572214
    Andy

    Hey!

    as already asked before: Can you provide us admin access please? login from here does not work.

    Best regards,
    Andy

    January 26, 2016 at 10:38 pm #572410
    scarlettr8

    Well this is the third time I’ve provided access. Here it is:

    • This reply was modified 8 years, 11 months ago by scarlettr8.
    January 27, 2016 at 5:38 am #572577
    Ismael

    Hi!

    We would like to access the site but the link above leads us to a 404 page. Please check. Note that we don’t or can’t provide support for third party extensions as stated on our support policy. If possible, please keep in touch with the plugin author and tell them to point us to the “non-standard” code or whatever it is that is causing the issue. It will help a lot.

    Regards,
    Ismael

    January 27, 2016 at 5:47 am #572584
    scarlettr8

    Basilis, November 25, 2015, already admitted he can replicate the problem. I’m still waiting for the solution. The problem exists when no other plugins are active—please read all of the notes. New login attached, same user and pw.

    January 27, 2016 at 11:28 am #572750
    Andy

    Hi!

    are we allowed to deactivate all other plugins but WooCommerce by WooThemes for testing purposes?

    Regards,
    Andy

    January 27, 2016 at 8:34 pm #573233
    scarlettr8

    Yes, but if you read the notes you’ll see Basilis already tried that in November.

    January 27, 2016 at 9:22 pm #573259
    Basilis

    Hi!

    Scarlett, our support policy is to keep trying fix issues with third party plugins as less as possible and try not to deal with those issues.
    Until November, has WooSupport helped you at all? We really need their input, so we can maximize our efforts.

    Regards,
    Basilis

    January 27, 2016 at 9:57 pm #573285
    scarlettr8

    You specifically advertised that Enfold is compatible with Memberships, so it’s your responsibility to make sure that’s true.

    WooThemes sold back in May and they are so behind in support it’s pretty much non-existent. I bought Enfold because it stated it was compatible with Memberships. I use Memberships on many other sites, different themes, so I know it’s Enfold not Memberships.

    I appreciate it’s difficult, but I have a huge site developed with Enfold and can’t change themes now, otherwise I certainly would.

    Thanks for continuing to work on it.

    January 28, 2016 at 12:15 pm #573659
    Andy

    Hey!

    we advertise that Enfold is compatible with WooCommerce plugin, which is totally true. Where do you see saying that it’s compatible especially with Memberships plugin?

    Thanks for being patient.

    Best regards,
    Andy

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