Viewing 7 posts - 1 through 7 (of 7 total)
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  • January 4, 2017 at 8:27 pm #729599
    wdwalrus

    Please help.

    We are using woocommerce plugin and w3 amazon for our products. When we disable Enfold everything works as it should, when we enable Enfold we are having a few issues.

    1. When someone orders a product they are receiving an email with the downloadable link right-away instread of it needing to be approved by us. I have contacted Woocommerce support and they have the issue resolved when Enfold is not enabled.

    2. The downloadable link sent by woocommerce is producing an error, see link below. Again, this link will work as long as Enfold is not enabled.

    Please let me know what we can do to fix this issue.

    Thanks

    January 6, 2017 at 1:14 pm #730316
    Andy

    Hey wdwalrus,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Andy

    January 6, 2017 at 5:40 pm #730432
    wdwalrus

    You have permission

    Thanks

    January 10, 2017 at 6:54 pm #731680
    wdwalrus

    Have you had a chance to look at the backend yet?

    Thanks

    January 10, 2017 at 11:12 pm #731766
    Basilis

    Hi!

    I do not see any extra functions added, that do work on that part.
    Can you please ask the Woo support to let us know, what functions work on that part ( the instant emails ) so we can be able to help?

    Thank u

    Regards,
    Basilis

    January 11, 2017 at 12:54 am #731796
    wdwalrus

    I will put in a ticket with woocommerce.

    Thanks

    January 11, 2017 at 9:05 am #731941
    Rikard

    Hi,

    Ok great, we’ll keep the thread open in case you should need any further help from us.

    Best regards,
    Rikard

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