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Viewing 16 posts - 1 through 16 (of 16 total)
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  • May 4, 2017 at 11:19 am #787709
    Micreate

    In the Checkout page the fields “Email adress” & “Phone” are not selectable and can not bi filled. This leads to not being able to make purchases online. It is urgent to resolve it.

    I checked already:
    -Custom CSS – it is not the reason
    – Changed theme for “Storefront” – the fields are working normally

    May 4, 2017 at 6:56 pm #788004
    Victoria

    Hey Micreate,

    I switched to Enfold, the fields are selectable and can be edited. The other issue is that some fields clear on focus and these do not, but they do work.
    Please, clear the cache and check again.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    May 5, 2017 at 12:17 pm #788344
    Micreate

    Please check again, it seems to me that you controlled the WEB version, while as I wrote in the Topic Name.

    The problem exists in Mobile View. It is still present, people can not chose nor fill the forms of email and phone and can not make purchases.

    P.S. I cleared cache and did checks, i am sure that this is an issue with a theme.

    May 5, 2017 at 5:18 pm #788534
    Victoria

    Hi,

    Best regards,
    Victoria

    May 10, 2017 at 9:31 pm #791344
    lorem ipsum

    same problem here clear cache etc. what solve that problem ????
    zip and city not selecteble
    ios tablet and web no problems

    May 11, 2017 at 6:12 am #791481
    Rikard

    Hi @lorem ipsum,

    Could you post a link to the site in question so that we can take a closer look please?

    Best regards,
    Rikard

    May 12, 2017 at 10:34 am #792200
    Micreate

    Please, enter on the web site as an admin, activate ENFOLD theme, and go to checkout from mobile phone to do a purchase. you will see that you can not do it because the fileds of email and phone are not working.

    If you can not even try to resolve this problem, I will request to return my money on the Themeforest site and leave a corrisponding feedback. Your theme is amazing, but it is worthless if such a small problem can not be fixed in weeks.

    I am sorry, but my client is not as patient as me…

    • This reply was modified 7 years, 6 months ago by Micreate.
    May 12, 2017 at 1:16 pm #792267
    lorem ipsum

    in private content
    notice try to checkout on mobile- tablet and web are working

    May 13, 2017 at 7:22 pm #792768
    Basilis

    Hi,

    What mobile device and browser are you checking, can u tell us?

    Best regards,
    Basilis

    May 15, 2017 at 10:14 pm #793552
    Micreate

    Hi Basilis,

    I used Asus Max3, and my client used an iPhone. Asus was from Google Chrome.

    May 16, 2017 at 5:18 pm #794133
    Victoria

    Hi lorem ipsum,

    I was able to fill out those fields on my mobile. Screenshots are in private.

    Best regards,
    Victoria

    May 16, 2017 at 5:21 pm #794137
    Victoria

    Hi Micreate,

    I could not load your website today neither from laptop, nor from mobile. Is it working or are you moving it somewhere?

    Best regards,
    Victoria

    May 17, 2017 at 9:44 am #794723
    Micreate

    I t was offline for around 10 minutes for technical issues, other that this it is always online and functtional on an other, I hope, temporary, theme. You can enter any time, to verify and correct the problem.

    May 18, 2017 at 10:17 am #795754
    Ismael

    Hi,

    I can’t reproduce the issue either. Did you check this on other devices? Please try this css code.

    .woocommerce-billing-fields {
    position: relative;
    z-index: 10000;
}

    Remove browser cache or hard refresh before checking the page.

    Best regards,
    Ismael

    May 18, 2017 at 10:27 am #795759
    Micreate

    Thank you forthe code, solved the problem !

    May 18, 2017 at 7:18 pm #796095
    Victoria

    Hi Micreate,

    Glad you got it working for you! :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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