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  • June 27, 2018 at 1:42 pm #978403
    Burberry21

    Hi,

    Since upgrading to Enfold 4.0 we’ve had a weird bug on our website where customers are being charged twice by our merchant. So the order comes through normally in Woocommerce (only one order) but then when we look at our merchant account there are 2 payments.

    Initially we thought people were clicking the pay now button twice but we have a note on the payment page telling them not to do that and it’s only become an issue since upgrading the theme.

    We’re using Woocommerce 3.4 and Enfold 4.4 with WordPress 4.9.6. Our payment gateway is NAB Transact (a plugin purchased at the Woocommerce site and which should be fully compatible with Woocommerce).

    We are also using WP-Rocket for caching.

    Do you have any ideas what could be causing this issue?

    Thanks,
    Burberry21

    June 28, 2018 at 5:15 am #978725
    Rikard

    Hey Burberry21,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please provide info on how we can see and reproduce the problem.

    Best regards,
    Rikard

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