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Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 4, 2016 at 10:20 pm #559535
    frankwelschlehmann

    Hi,

    I am trying to find the reason why some coupon codes are not working.
    Product discount code are working perfectly, only all of the cart discount codes are failing.

    When looking at debug.log I find this line:
    [04-Jan-2016 19:52:47 UTC] PHP Notice: Undefined index: index in /home/diplomat/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/buttons_fullwidth.php on line 346

    Can you pls help to understand if this php notice could be related to coupon code management?

    The error can be reproduced:

    1. Add this subscription product to your cart: http://www.diplomatic-council.org/portal/individual-membership/
    2. Apply the coupon code ‘vip5697010’
    3. and then click update cart.

    Tx,
    Frank

    January 5, 2016 at 2:20 am #559664
    Elliott

    Hey frankwelschlehmann!

    It says “VIP discount code applied successfully”, so it appears to be working on my end.

    Cheers!
    Elliott

    January 5, 2016 at 9:42 am #559782
    frankwelschlehmann

    Thank you Elliot, and did you also click “update cart”?
    Because it always says that at first, but when you either update the cart or proceed to checkout the coupon code is gone.

    Also, can you shed some light on the meaning of the error message?

    Tx,
    Frank

    January 5, 2016 at 1:10 pm #559894
    Ismael

    Hi!

    I applied the vip code, updated the cart but I don’t see the error. On the Cart Totals summary, I can see the that the VIP CODE: VIP5697010 -35.70 € has been applied successfully. Is this happening on a specific browser?

    Cheers!
    Ismael

    January 5, 2016 at 4:19 pm #559993
    frankwelschlehmann

    we have tried on Mac with Safari, Chrome and Firefox, also on Win with Chrome.
    Always the same problem: http://youtu.be/w1zgXjRp3fY

    Again, can you identify the error message in the debug.log?

    Tx,
    Frank

    January 6, 2016 at 4:13 am #560289
    Elliott

    Hey!

    What happens when the default theme is activated?

    Regards,
    Elliott

    January 6, 2016 at 12:16 pm #560445
    frankwelschlehmann

    No change with “twenty fifteen”.
    So I guess I should raise this with woo.
    see access to stageing server in private content.

    January 7, 2016 at 4:06 am #560957
    Ismael

    Hey!q

    Yes, please open a new ticket in the woo forum. We also like to know what’s causing the issue. Regarding the error or notification, it doesn’t have anything to do with the coupon code because it only means that an entry was not found in the array, in this case, the $meta[‘index’]. You can ignore the notification for now.

    Best regards,
    Ismael

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