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  • #390382

    Screenshot Of Checkout Issue
    Immediately following update to Enfold 3.0.8 when entering checkout page with items in cart the checkout summary and payment methods have disappeared. See attached screen shots. I have worked about 16 hours to get this resolved to no avail. Disabled all plugins except wc, re-installed wc, and every possible scenario including recreating the WC pages, disabling/flushing caches etc.

    
    ### Environment ###
    
    Home URL:                http://www.werenuts.com
    Site URL:                https://www.werenuts.com
    WC Version:              2.2.11
    WC Database Version:     2.2.11
    WP Version:              4.1
    WP Multisite Enabled:    No
    Web Server Info:         Apache
    PHP Version:             5.3.10-1ubuntu3.15
    MySQL Version:           5.5.40
    WP Active Plugins:       21
    WP Memory Limit:         96 MB
    WP Debug Mode:           No
    WP Language:             en_US
    WP Max Upload Size:      8 MB
    PHP Post Max Size:       8 MB
    PHP Time Limit:          3600
    PHP Max Input Vars:      1000
    SUHOSIN Installed:       No
    Default Timezone:        Default timezone is UTC
    fsockopen/cURL:          Your server has fsockopen and cURL enabled.
    SOAP Client:             Your server has the SOAP Client class enabled.
    WP Remote Post:          wp_remote_post() was successful - PayPal IPN is working.
    
    ### Locale ###
    
    decimal_point:           .
    thousands_sep:           N/A
    mon_decimal_point:       N/A
    mon_thousands_sep:       N/A
    
    ### Plugins ###
    
    Installed Plugins:       bbPress by The bbPress Community version 2.5.4
                             Custom Post Type UI by WebDevStudios.com version 0.9.5
                             Gravity Forms by rocketgenius version 1.8.22
                             WordPress Newsletter subscription Opt-in for SendBlaster by Max version 1.1.6
                             Regenerate Thumbnails by Viper007Bond version 2.2.4
                             Registration Form Widget by Stefano Garuti version 1.0
                             Sidebar Login by Mike Jolley version 2.7.1
                             Smart Manager for e-Commerce by Store Apps version 3.9.2
                             SOD WooCommerce UPS Rates by 61 Designs version 1.1.1
                             Widget Importer & Exporter by Steven Gliebe version 1.1.4
                             Checkout Field Manager for WooCommerce by 61 Extensions version 1.0.15
                             WooCommerce Authorize.net AIM Gateway by SkyVerge version 3.2.5
                             WooCommerce Print Invoice/Packing list by Ilari Mäkelä version 2.2.7 – 2.4.4 is available
                             WooCommerce by WooThemes version 2.2.11
                             WooThemes Helper by WooThemes version 1.4.1
                             WordPress Custom Post Type Archive by Yoav Aner (based on WordPress Category Archive by Hugh Mandeville) version 1.0
                             WordPress HTTPS by Mike Ems version 3.3.6
                             WordPress Importer by wordpressdotorg version 0.6.1
                             WP-PageNavi by Lester 'GaMerZ' Chan version 2.87
                             WP Realtime Sitemap by Daniel Tweedy version 1.5.4
                             wpMandrill by Mandrill version 1.33
    
    ### Settings ###
    
    Force SSL:               Yes
    
    ### WC Pages ###
    
    Shop Base:               #4 - /shop/
    Cart:                    #5 - https://www.werenuts.com/cart/
    Checkout:                #10018 - https://www.werenuts.com/checkout/
    My Account:              #8 - /my-account/
    
    ### WC Taxonomies ###
    
    Product Types:           external (external)
                             grouped (grouped)
                             simple (simple)
                             variable (variable)
    
    ### Theme ###
    
    Theme Name:              Enfold
    Theme Version:           3.0.8
    Theme Author URL:        http://kriesi.at
    Is Child Theme:          No
    WooCommerce Support:     Yes
    
    ### Templates ###
    
    Template Overrides:      No overrides present in theme.
    

    Will provide wp admin access if needed. Please help. Guest checkout is enabled so to view issue just visit site, add item to cart, proceed to checkout to view issue. https://www.werenuts.com/checkout/

    • This topic was modified 9 years, 10 months ago by GaWebDev.
    #390408

    This issue may very well be linked to WP installs hosted on the WP Engine. Standing by as issue be resolved but will leave thread intact and post details of resolution for future reference.

    #390953

    Hey!

    Alrighty. It would be best to get in contact with them and also Woocommerce support to see if they know what’s going on.

    Did you update WordPress at the same time? If so then try activating the default WordPress theme to see if the problem happens there as well. Also be sure to deactivate all plugins while testing.

    Best regards,
    Elliott

    #390955

    Thanks for responding Elliot. Yes, I followed the standard debugging protocol deactivating plugins, theme switch etc. to no avail. It seems WP Engine’s Object Caching had issues with the latest version/combination of Enfold, WooCommerce, & WP. If anyone else experiences the same issue and is hosting on WP Engine it’s “Object Caching” on their end that causes the issue. Thanks again Elliot.

    #391522

    Hey!

    Alrighty, thanks for posting your solution.

    Cheers!
    Elliott

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