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AuthorPosts
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March 8, 2021 at 3:00 pm #1286460
Hello,
I have double fields in my woocommerce checkout page. Can you help me with this?
The site is in private content. I have found a few threads with the same info but they were very old.
Thanks in advance!
Kind regards
Tom
March 10, 2021 at 6:50 am #1286984Hi Tom,
I had a look at the checkout page, but I can’t see any duplicate fields. Could you post a screenshot highlighting the problem please?
Best regards,
RikardMarch 10, 2021 at 8:04 am #1286997Hi Rikard,
Screenshot attached
Thank you
Kind regards
March 11, 2021 at 11:03 am #1287375Hi tb002,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoMarch 12, 2021 at 8:12 am #1287606Hey nikko,
Thank you for your reply and help
Info in private content
Kind regards
Tom
March 13, 2021 at 3:01 pm #1288014Hi Tom,
Thanks for giving us admin access.
It seems it only shows up when you’re not logged in.
I’m not sure if it’s just some uncleared cache (even though caching plugin is disabled) or triggered by some plugins.
We do not want to put your site at risk with further troubleshooting, please setup a staging site for us where we can investigate further.
You can follow this simple tutorial for a staging site: https://themeisle.com/blog/wordpress-staging-site/Best regards,
Nikko -
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