Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 24, 2018 at 10:34 pm #1013877
    Erwin

    Hi,

    On my site I can add products to my shopping-cart. It will show the popup mentioning it’s placed in the cart. When I visite the cart, it’s empty. Only in Chrome it does work normal.
    The url is in the private part. Can you figure out what the problem is? I have updated everything.

    Regards,

    Erwin

    September 25, 2018 at 5:29 am #1013983
    Rikard

    Hey Erwin,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 25, 2018 at 7:44 am #1014028
    Erwin

    Hi Rikard,

    Thanks for looking into it, see the private section for the credentials.

    Regards,

    Erwin

    September 25, 2018 at 8:50 am #1014042
    Rikard

    Hi Erwin,

    Thanks for that, could you try deleting the old version (4.1.2) of the parent theme you have installed to see if that helps please?

    Best regards,
    Rikard

    September 25, 2018 at 9:18 am #1014061
    Erwin

    Hi,

    I’ve deleted the older-version of enfold. But it doesn’t change anything.

    Regards,

    Erwin

    September 25, 2018 at 10:36 am #1014094
    Dude

    Hi,

    Do you use a server cache or wordpress cache plugin? I noticed the issue only occurs if I’m logged out. When I’m logged in the cart page works flawlessly. The issue is also not theme related. I tested the cart with the default wordpress theme (TwentySeventeen) and it also doesn’t work if I’m logged out.

    Best regards,
    Peter

    September 25, 2018 at 11:39 am #1014147
    Erwin

    Hi,

    I’m not using any kind of caching on this site. Fine to hear that it’s not theme-related, it narrows the search. Do you have any suggestions? I understand that your support involves the theme only, but I hope you can point me in a direction.

    Regards,

    Erwin

    September 25, 2018 at 11:54 am #1014156
    Dude

    Hi,

    You can try to disable all plugins except WooCommerce to check if it’s a plugin conflict. If it still doesn’t work it’s propaply a server configuration issue. In this case I’d recommend to talk to the host/server administrator.

    Best regards,
    Peter

    September 25, 2018 at 12:50 pm #1014167
    Erwin

    Hi,

    Disabling plugins didn’t change anything. I’ve made a copy and placed it on another server, from a different hoster, same problem again. Other ideas?

    Regards,

    Erwin

    September 25, 2018 at 4:31 pm #1014270
    Victoria

    Hi Erwin,

    Best regards,
    Victoria

    September 26, 2018 at 8:51 am #1014581
    Erwin

    Hi Victoria,

    Thanks for your message. I will sort this out by the hoster. I have set php to 7.2, but it doesn’t show indeed.

    Regards,
    Erwin

    September 26, 2018 at 9:40 am #1014613
    Rikard

    Hi Erwin,

    Thanks for the update, we’ll leave the thread open in case you should need any further help on the topic.

    Best regards,
    Rikard

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