Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • November 3, 2021 at 2:17 am #1327543
    jnightingale

    Hi,
    On my shopping cart, if you click add to cart on a page with multiple products, it works. BUT, if you click add to cart from a product page, this is what pops up: ERROR: Sorry, there was an error. Please be sure JavaScript and Cookies are enabled in your browser and try again.

    Can you please advise as to how to fix this? Example page: https://fiestapoolsandspas.com/product/big-green-egg-charcoal/

    Thank you very much!!

    November 3, 2021 at 11:49 am #1327610
    Ismael

    Hey jnightingale,

    Thank you for the inquiry.

    Looks like you have disabled Javascript and cookies in your browser, which the site requires in order work properly. Did you try using a different browser?

    To enable Javascript back on a Chrome browser, please check the following documentation. Steps may differ a bit on other browsers.

    // https://developer.chrome.com/docs/devtools/javascript/disable/

    Best regards,
    Ismael

    November 3, 2021 at 7:42 pm #1327683
    jnightingale

    Hi Ismael,
    I have Javascript and cookies enabled on all browsers/devices. No one can get the add to cart to work. To clarify, it does work from pages where there are a bunch of products, and you add to cart. It does NOT work on individual product pages. This is a recent development.

    Can you please advise?
    Thank you,
    Justine

    November 4, 2021 at 2:06 pm #1327793
    Yigit

    Hi Justine,

    It does work fine on my end when I log in. Could you please try de-activating all active plugins except for WooCommerce and then activate them one by one to find the culprit?

    Best regards,
    Yigit

    November 5, 2021 at 2:06 am #1327848
    jnightingale

    Hi, Yigit,
    I did that and nothing worked.

    I want to make sure that I am explaining this well. The only place that I get that JavaScript/Cookies error is when trying to add an item from an individual product page like this: https://fiestapoolsandspas.com/product/aqua-salt/

    If I add to cart from this page, it works: https://fiestapoolsandspas.com/shop/

    Any other thoughts?
    Thanks!
    Justine

    November 6, 2021 at 7:52 pm #1328057
    Mike

    Hi,
    Did you try disabling your plugins? It looks like your site is loading an old plugin called wp-spamshield and it’s support thread has unsolved questions like yours: Sorry, there was an error. Please be sure JavaScript and Cookies are enabled Since this plugin has been closed and is no longer available for download I would recommend removing it from your site.
    2021-11-06_012.jpg
    You could also try disabling your MU plugin /mu-plugins/gd-system-plugin/ from GoDaddy as it is known to cause a Fatal error in WooCommerce

    Best regards,
    Mike

    November 7, 2021 at 11:30 pm #1328148
    jnightingale

    Hi, Mike,
    I don’t know what to say – you have solved both of my problems, and I am SO grateful. Have a great day!
    Justine

    November 7, 2021 at 11:44 pm #1328153
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 8 posts - 1 through 8 (of 8 total)
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