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Hello support team,
I am using Woocommerce and have a problem updating the payment amount.
When I select a product, the amount that I have to pay is shown to me. But if I then place the order, e.g. change the amount, this amount will not be adjusted.
The programmer from the affiliate program says it is a problem with the topic. Can you help there?Hey Talker77,
Sorry for the very late reply and thanks for the link. I tried to add an item to your cart and then I changed the number of items, but the cart amount was adjusted, and then when I went to the checkout the new amount was shown.
Perhaps I’m not looking in the right place, please see the screenshots in the Private Content area.Best regards,
MikeHello, I had it checked again, the partner program provider says the problem still persists …
If I change the number of tablets, the price stays the same.
Hi,
Perhaps I’m not understanding correctly, on the linked product page above, you are using variations, for quantity, but every variation is the same price? Is this intentional? I also notice that changing the quantity buttons next to the checkout button doesn’t change the displayed price but it is shown in the checkout.
But once I’m in the checkout the quantity buttons work correctly, so the issue is with the quantity buttons on the product page correct? I would like to try this structure on my localhost, can you export the product and link in the Private Content area?
What do you mean by “The programmer from the affiliate program” is this an add-on plugin?Best regards,
MikeHello, thank you very much for your time.
Yes, the problem is only on the product page.
I choose a quantity and dosage and get a price, which is then shown below. So far everything is correct.But if I change the amount now, the price should adjust automatically … but it doesn’t.
It will then be displayed correctly in the cash register.
The data (products, quantity, dosage) are transmitted by an affiliate provider using a plugin.
Hi,
Thank you for the feedback, I do see that on the product page changing the quality doesn’t change the price. I see in my browser console there is a javascript error forhttps://[strange-domain].xyz/scripts/trackjs.jsif you can disable your tracking script to test it would help. Javascript errors can cause strange issues, also please check that you are not forcing jQuery to load in the footer at Enfold Theme Options > Performance > Load jQuery in your footer
I’m still not clear on how this is working, so it looks like the woocommerce element is loading with data, is this data dynamic from the plugin? Or does the plugin update the woocommerce database on a schedule?Best regards,
MikeHello and a Happy New Year,
the plugin update the woocommerce database.
Have you possibly found out more about what it could be?Hi,
Happy New Year to you too 🙂
So in the browser console I see these two errors:
both of these javascript files seem related to your affiliate program.
It sounds like your affiliate program plugin is only needed to update the database and not for each purchase, if this is true then you should be able to disable the plugin and test again. Please try this because there is a chance that once these errors are removed the product page will work correctly.
Best regards,
Mike
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