Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 22, 2015 at 2:37 pm #522976
    joanmateu

    Hello,
    When I activate the “WooCommerce – excelling eCommerce” plugin, all backoffice stop working, screen goes blank and nothing charge.
    I have to go to the plugin by FTP and delete it.

    What’s de problem?

    thanks!!

    October 22, 2015 at 2:43 pm #522987
    Yigit

    Hey joanmateu!

    Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    Cheers!
    Yigit

    November 16, 2015 at 6:30 pm #536768
    joanmateu

    Hello again Yigit, I contacted with the provider and in theory they did what you said but I still have the problem, and is not only with the woocomerce plugin, it hapends when I intalled any pluguin…
    thanks.

    November 18, 2015 at 5:44 am #537807
    Ismael

    Hey!

    The memory limit is still set to 64MB. Please increase it to at least 128MB.

    Best regards,
    Ismael

    November 18, 2015 at 4:53 pm #538300
    joanmateu

    Hello Ismael, I wrote again to my provider and he told me:

    The website is under Plesk 12.
    here some log errors:

    [Wed Nov 18 11:34:23 2015] [warn] [client 81.184.12.170] mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 67108864 bytes exhausted (tried to allocate 1966080 bytes) in /var/www/vhosts/informaticaimes.com/httpdocs/beta/wp-includes/SimplePie/Item.php on line 2736, referer: http://informaticaimes.com/beta/wp-admin/
    [Wed Nov 18 11:38:05 2015] [warn] [client 81.184.12.170] mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 67108864 bytes exhausted (tried to allocate 491520 bytes) in /var/www/vhosts/informaticaimes.com/httpdocs/beta/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullscreen.php on line 568, referer: http://informaticaimes.com/beta/wp-admin/update.php?action=install-plugin&plugin=woocommerce&_wpnonce=1d5a2866be

    What should exactly do?

    thank you very much!

    November 19, 2015 at 5:55 pm #539124
    joanmateu

    sorry mates, I have to finish that website and I’m hooked here..
    Thank you !!!

    November 23, 2015 at 3:41 pm #540938
    Andy

    Hi!

    we have a weekend as well :).

    Seems that you need to increase php memory limit. Ask your host about it how to do it on your server.

    If you are in a hurry feel free to hire a freelance developer for this job.

    Cheers!
    Andy

    November 24, 2015 at 1:26 pm #541566
    joanmateu

    did it! the problem was that we changed the server memory limit, but also we had to change the wordpress configuration.

    It’s fixed now. Thank you very much!!

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Viewing 8 posts - 1 through 8 (of 8 total)
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