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  • February 16, 2016 at 2:05 pm #584178
    IDBSystems

    Hi,

    I’ve been trying to update the enfold theme to the 3.4 version but it keeps giving me an error saying forbidden.

    My website is super slow and I think this update will solve this issue. Please help, why can’t I update the theme?

    Thanks

    February 16, 2016 at 2:15 pm #584179
    Yigit

    Hi IDBSystems!

    Please try updating the theme via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    February 16, 2016 at 2:20 pm #584183
    IDBSystems

    Hi Yigit,

    We’ve finally managed to update the file, but the website is still incredibly slow.

    If you’re logged in and trying to add new pages, its taking average 2 minutes each time I want to change between one page to the other and in the end it tells me that the connection is lost.

    What can I do?

    Thanks

    Marcia

    February 16, 2016 at 2:49 pm #584194
    Yigit

    Hi!

    Please try de-activating all active plugins and check if that helps. Then you can activate them one by one to find the culprit

    Best regards,
    Yigit

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