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  • July 6, 2018 at 5:10 pm #982146
    mframe

    I can’t get my favicon to update. The one that is showing up isn’t even on my site anymore. Uploaded the new one to the root of the site.

    I also tried putting it into the theme options section on Enfold and it just turns the favicon into a blank page icon.

    July 7, 2018 at 11:15 am #982384
    Vinay

    Hey mframe,

    Thank you for writing to us about the favicon issue. The same issue happened to me recently, I had to clear the cache to view the new favicon icon. Right now on your site I see your logo as favicon. Please see the attached screenshot.

    You may not see the updated favicon until the cached files are cleared in your browser.

    Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

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