Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • January 13, 2017 at 7:20 pm #733297
    Lol5tar

    Hi,

    The Wisiwig editor has missing options. Its only showing text only mode. Not visual. I have just installed the latest update.

    It only seems to be for editor mode.

    I alsi de activated all plugins incase there was a conflict. But the problem is still there.

    See screenshot https://postimg.org/image/5val2c2xz/

    Many thanks

    • This topic was modified 7 years, 11 months ago by Lol5tar.
    January 14, 2017 at 12:02 am #733377
    Basilis

    Hi Lol5tar!

    Can you please reupload your theme through FTP and let us know if that will work?

    Thank u

    Regards,
    Basilis

    January 16, 2017 at 11:59 am #733989
    Lol5tar

    Hi,

    I have re uploaded the theme via FTP. Unfortunately it’s still not working.

    I have added FTP and editor logins to the private area.

    Thanks

    January 18, 2017 at 6:08 pm #735456
    Lol5tar

    Hi, any news on this please?

    January 18, 2017 at 8:20 pm #735514
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    January 20, 2017 at 2:04 pm #736472
    Lol5tar

    Thnakyou that worked

    January 22, 2017 at 7:03 am #736890
    Rikard

    Hi,

    Great, glad we could help :-)

    Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    January 26, 2017 at 9:58 am #738802
    gianmarizzi

    Hi
    Got the same problem, even with admin mode.
    Just deleted and reinstalled the theme but nothing changed.

    January 26, 2017 at 6:51 pm #739079
    Andy

    @gianmarizzi
    Send us admin access, so we can check it. Make sure to have deactivated all plugin, cleared browser cache and hard refreshed a few times.

    Best regards,
    Andy

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.