Windows Phone Support

Major issues seem to relate to parallax and fixed background settings on color sections. Setting these to “scroll” is resolving most issues for me – but at the same time removes a key UI feature for the rest of my visitors.

Any comments – a way to disable parallax/fixed on windows phone only for example – would be greatly appreciated here!

Guys – I totally get this. Windows Phone is a very small market overall share – I think it dipped under 3% last year actually – but I for one assumed it was properly supported until I got a call from a client (and there’s always one).

Anyhoo – the main issue (and the only one I can see) seems to do with the rendering of color section background images when parallax or fixed settings are applied. I’ll bet this is a really simple fix with the reference materials, knowledge and resources you guys have available to you.

As for “we don’t have a Windows Phone” … I’ve seen responses to this issue from months ago saying the same thing and my reckoning goes something like this:

Enfold sales less Envato’s cut = arout $2.5m in earnings to date. Less the cost of running your excellent support service and background development team = still enough to cover the cost of a couple of Nokias and a day of dev time to address a few quirks in ie mobile for those of us with business clients in the audience who use it. And if it doesn’t you could always join the rest of us Browserstack subscribers.

But I could be wrong … ;)

Hi Guys – any progress / update on this?

Thanks.

OK, thanks Elliott – but can you categorically confirm that this is being addressed and will appear in the next couple of updates?

I’m a big fan of your work here but support for all the major mobile platforms – and Windows is one despite of its market share – is a fundamental requirement for me.

Hi Kriesi,

I do feel your pain and agree all the way as far as windows phone is concerned. I have had customer feedback regarding firefox/opera mobile too but frankly they don’t concern me that much (sorry guys) – their market share is minuscule and users are making a choice with them rather than using the default os browser as is the case with windows phone.

My concern with WP is that it does have a higher percentage of users in business environments than the small overall market share suggests and that the failure is complete – i.e. the site is unusable for them. Some kind of fallback for these users would be best case scenario for me – I’m not that worried about parallax / fixed backgrounds working on windows mobile devices, I would just like them disabled or defaulting to a scrolling background so that the site remains accessible.

> I am in the process of getting my hands on a windows phone for a few days and will check if I can a) reproduce the issue and b) fix it.

Should be an interesting experience ;) Browserstack (https://www.browserstack.com/) lets you fire up a real instance of WP for testing and I can confirm that the issues described by me and others show on it.

Good luck and thanks for the response.