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Posts
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Hi
I have activated the side bar in the shop
added the widgetsthe widgets display underneath product images and not on the side next to the products
When i first activated this it sast properly, im not sure what has gone wrong but i can not find the fix
Cheers
ScottHi,
You are currently using an older version of the theme. Please update Enfold to the latest version 3.6.1 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
Best regards,
YigitTHank you for your reply
however the theme will not update and classes 3.4.7 as the latest copy.
Is there a brute force way to get an update to work?
Hi,
Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.
If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/
Best regards,
YigitI am now running the latest version and hard refreshed with ctrl F5
problem still remains
https://www.batteriesontheweb.co.uk/shop/Hi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Best regards,
AndyHi
I have tested the plug ins, deactivating and refreshing one by one but it didnt solve the issue however it seems to be a page issue
the problem is here
https://www.batteriesontheweb.co.uk/shop/they are both pages, can you think of any reason why this is happening?
Cheers
ScottHi,
are we allowed to deactivate all plugins for testing purposes? Make sure that all caching is switched off, before deactivate any plugins.
If that doesn’t help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:Best regards,
AndyHi
Yes I’m happy for you to try De activate plug ins
Please let me know as soon as they are activated again as I need to do some extra selections to get some pages back through jet pack
i provided log in access details when i originally opened the thread. if you need them again please let me know
Cheera
Hi,
yes we need them again, make sure that we can login as long as you need support within this ticket.
Best regards,
AndyHi,
please follow our instructions. Again: switch off caching, then deactivate your caching plugin as well as all other plugins. Let us know about your results. Afterwards we can do more testings. Let us know when you’re ready.
Best regards,
Andyall deactivated
but this means site security and payment functions are effected so please let me know as soon as i can get them on again
Cheers
Hi,
I purged your cache. Then I deactivated all your plugins but WooCommerce by WooThemes. I hard refreshed your website and then I can see this:
So seems that one plugin is causing this issue.
Best regards,
AndyYes i noticed the same things yesterday, but all plugins are required for the site to function.
so have decided not to have the sidebar on this page
could you tell me the quickest way to display more products per line so the images appear smaller?
Thank you for all your help
Cheers
Scott
- The topic ‘Widgets in sidebar not sitting properly’ is closed to new replies.