Viewing 8 posts - 1 through 8 (of 8 total)
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  • December 4, 2024 at 7:28 pm #1472948
    AlpineWeb

    I have a client who out of the blue we are unable edit the content of their widgets.
    I have trouble shot the server level, ie. modsec, etc.
    I have disabled the two minor plugins – no change
    I have updated both WordPress and Enfold
    Can you please take a look.

    December 4, 2024 at 7:30 pm #1472949
    AlpineWeb
    This reply has been marked as private.
    December 5, 2024 at 7:00 am #1472974
    Ismael

    Hi,

    Thank you for the inquiry.

    There seems to be nothing in the logs that is critical or anything that could cause the issue. Have you tried disabling the plugins temporarily?

    Best regards,
    Ismael

    December 5, 2024 at 11:58 am #1472998
    AlpineWeb

    Yes I have 2 plugins as I stated in my original post and they are not the issue. Disable comments and image widget. I tried that first please review original post with additional PHP log snippet.

    December 6, 2024 at 5:34 am #1473054
    Ismael

    Hi,

    Thank you for the update.

    We get the following error in the console when we edit a Text widget. We also noticed that the site is using an older version of the theme (6.0.2). Please update to version 6.0.7 and make sure to purge the cache afterward.

    
editor.min.js?ver=6.7.1:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘getSelection’)
at editor.min.js?ver=6.7.1:2:2167
at n (editor.min.js?ver=6.7.1:2:3271)
at HTMLDocument. (editor.min.js?ver=6.7.1:2:248)
at C (tinymce.min.js?ver=49110-20201110:2:10800)
at HTMLDocument.d (tinymce.min.js?ver=49110-20201110:2:10946)

    Best regards,
    Ismael

    December 9, 2024 at 10:54 pm #1473288
    AlpineWeb

    Currently running 6.08 and the problem still exists. I’m not sure what the error you referred to means or how to fix it, can you please advise.
    CJ

    December 9, 2024 at 10:57 pm #1473289
    AlpineWeb

    Found the issue thank you for your assistance.

    December 10, 2024 at 9:28 am #1473305
    Rikard

    Hi,

    Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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