Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • March 13, 2019 at 8:19 am #1078125
    Shawnmanor

    Our website: http://www.christmasitem.com
    I have used the MailChimp as newsletters, but I don’t know why the email box from website visitors not pushed into mailchimp since.
    And I have contact with MailChimp support, they told me it was not their problem, it’s code issue.
    Please help me to fix it, thanks.

    March 13, 2019 at 8:34 am #1078144
    Shawnmanor

    newsletter1
    newsletter2

    March 14, 2019 at 10:53 am #1078638
    Rikard

    Hi Shawnmanor,

    Thanks for the link and screenshot, though I’m not sure I understand what the problem is. Could you try to explain a bit further please?

    Best regards,
    Rikard

    March 14, 2019 at 11:02 am #1078641
    Shawnmanor

    When the visitor subscribe to the newsletter on our website, their information supposed to be at my MailChimp account, but not anything there. And I have contact with the Mailchimp support, they told me it’s code issue. So, Please help me to fix it.

    March 16, 2019 at 7:05 am #1079365
    Rikard

    Hi,

    Thanks for the clarification. Did you add a valid Mailchimp API key under Enfold->Newsletter?

    Best regards,
    Rikard

    March 17, 2019 at 1:20 am #1079512
    Shawnmanor

    Hi,
    Thx for your reply. Sure, It worked before. So I’m confused, what should I do?

    Shawn

    March 18, 2019 at 7:54 pm #1080047
    Victoria

    Hi Shawn,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    March 19, 2019 at 4:15 am #1080199
    Shawnmanor
    This reply has been marked as private.
    March 22, 2019 at 3:56 am #1081707
    Shawnmanor
    This reply has been marked as private.
    March 23, 2019 at 3:12 am #1082060
    Vinay

    Hi,

    Thank you for sharing the details.

    I checked your site and found that you are using an old version of the theme. A lot has changed during this time so please update the theme to a latest version and activate it using an envato private token.

    Please refer to the below links to update your theme.

    Theme update

    Theme Registration

    Best regards,
    Vinay

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.