Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 2, 2017 at 8:37 am #802907
    kopf-und-stift

    Hello,

    i have a Problem with the Enfold Theme – on Safari on Mac the Startpage doesnt load or load and then dissappear. You can reproduce the error in safari – sometimes the startpage loads sometimes not. Try to refresh the startpage several times and you will see that sometimes there is only a white page.

    Also on mobile phones (iphone) the content of the textblock is not displaying (the white bubbles). Can you help – because the startpage is down it’s urgent!

    June 3, 2017 at 5:24 am #803243
    Rikard

    Hey kopf-und-stift,

    I couldn’t reproduce the error on my end using Safari on OSX, did you try clearing your browser cache and reload a few times?

    Best regards,
    Rikard

    June 3, 2017 at 12:01 pm #803356
    kopf-und-stift

    Sure I did that – the error is also on the iphone.

    June 3, 2017 at 2:09 pm #803378
    Rikard

    Hi,

    Ok, I’m still not able to reproduce it though. Have you done any customisations to the theme? If so, could you try to remove them to see if any of them is causing the issue? Disabling plugins would also be a good idea in order to debug.

    Best regards,
    Rikard

    June 13, 2017 at 7:51 pm #807623
    kopf-und-stift

    okay i solved it! It was the css minify Settings in the W3 Total Cache Plugin. i deactived the minifying and now all is good!

    June 13, 2017 at 9:49 pm #807631
    Jordan Shannon

    Hi,

    I am glad this was able to be solved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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