Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 24, 2021 at 1:50 am #1283277
    marsh1984

    Hi team,
    There is some conflict between theme/child theme latest version. I’ve updated theme to latest version 4.7.6.4 and works when I activate base theme, but white screen appears when I activate child theme with all the settings.

    similar issue to this thread https://kriesi.at/support/topic/enfold-4-7-6-2-with-child-theme-breaks-site-front-end/?login_error

    I’ve currently restored site to Updraft backup to keep it online.

    Advice needed, thanks

    February 24, 2021 at 1:10 pm #1283380
    Nikko

    Hi marsh1984,

    Can you setup a staging site for us? so we can check on the issue without risking your live site.
    Here’s a tutorial on how to do it: https://themeisle.com/blog/wordpress-staging-site/

    Best regards,
    Nikko

    March 24, 2021 at 3:43 am #1290014
    marsh1984

    Hi team I’ve setup staging site and login details provided.

    Problems encountered that cause white screen (can still login and use dashboard)
    – any theme update
    – activating the blog, setting a blog page
    – adding facebook URL to header and footer icon https://www.facebook.com/our.family.chiropractor.drkerryfalzon/

    Seems to be related to the theme, as I’ve deactivated all plugins and thats fine, I’ve also changed themes and no issue, but with active theme, above issues occur.

    March 24, 2021 at 4:54 am #1290019
    Nikko

    Hi marsh1984,

    I see, can you give us FTP access as well?

    Best regards,
    Nikko

    March 24, 2021 at 5:24 am #1290024
    marsh1984

    Sure attached

    March 27, 2021 at 5:54 am #1290678
    Nikko

    Hi marsh1984,

    Thanks for providing us the FTP access.
    I was able to do the things above and fixed the white screen issue (caused by old js files being fetched) by disabling Javascript file merging and compression in Enfold > Performance.
    There’s still this error in the web console coming from the Popup anything on click plugin:

    Uncaught Error: only one instance of babel-polyfill is allowed

    Best regards,
    Nikko

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