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  • June 25, 2019 at 6:39 pm #1113323
    claraelisa

    Hi

    Im very worried sience i’m triying to make another version of my site in english and the whole site crashes turning to white. I’ve tried changing the name of the enfold-child folder to enfold-child2 and the site loads when i do that, but then i change the name back to enfold-child, the site works for a day or two and then turns to white again. I’m not sure what’s going on or why my site is crashing like this

    when the front end is visible and i try to go to wp-admin the site tunrs to white also not letting me do anything

    June 26, 2019 at 7:43 am #1113496
    Rikard

    Hey claraelisa,

    I’m not sure I understand what you have done, what exactly did you do before this started happening?

    Best regards,
    Rikard

    June 26, 2019 at 3:10 pm #1113625
    claraelisa

    the page went totally white :

    1. i change the enfold-child folder name to enfold-child2
    2. enter to my site as admin and it worked but without the custom styles
    3. change enfold-child2 folder name to enfold-child again. Te pages recovers it’s styles
    4. when i enter as admin i go to pages and search for a page.the site goes white again (backend) the front end seems fine.
    5. two days later the whole site goes white again and i have to start changin the child’s theme folder name all over again

    I hope you can give me a hint of what could be happening

    June 27, 2019 at 9:27 am #1113836
    Rikard

    Hi,

    Thanks for that, I have no idea why that would happen to be honest with you. So why did you change the name of the child theme? Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 27, 2019 at 5:01 pm #1114020
    claraelisa

    I made the change in the name of the folder because i saw tha solution in this article https://wpbuffs.com/wordpress-white-screen/

    I think i solve it by migrating the site manually. now im having issues with the uber menu and the layer slider

    how it should look: https://snag.gy/tz3cqY.jpg
    how it looks: https://snag.gy/VFknzl.jpg

    June 27, 2019 at 5:42 pm #1114036
    Yigit

    Hi!

    I just checked your website and both UberMenu and LayerSlider is working fine on my end. Have you figured it out already? :)

    Best regards,
    Yigit

    June 27, 2019 at 6:27 pm #1114055
    claraelisa

    im having the withe screen when i try to acces the wp-admin in https://www.jgb.com.co/english/ . uber menu seems fine there but im also testing in this url https://www.jgb.com.co/internacional/ and the uber menu and banner crashed.

    i appreciate your help

    • This reply was modified 5 years, 6 months ago by Yigit. Reason: moved logins to private field
    June 27, 2019 at 6:38 pm #1114059
    Yigit

    Hi,

    Could you please share FTP logins in private content field as well?

    Best regards,
    Yigit

    June 27, 2019 at 9:29 pm #1114115
    claraelisa
    This reply has been marked as private.
    June 28, 2019 at 12:56 pm #1114247
    Yigit

    Hi,

    1- There was a space before opening PHP tag in functions.php file of your child theme here – https://www.jgb.com.co/english/. I deleted the space and now i am able to login.

    2- Could you please share login link of https://www.jgb.com.co/internacional/ privately? I believe the issue is related to caching :)

    Best regards,
    Yigit

    June 28, 2019 at 3:42 pm #1114282
    claraelisa
    This reply has been marked as private.
    June 28, 2019 at 5:45 pm #1114319
    Yigit

    Hi,

    Please see private content field below :)

    Best regards,
    Yigit

    June 28, 2019 at 9:48 pm #1114365
    claraelisa
    This reply has been marked as private.
    June 29, 2019 at 6:21 pm #1114472
    Yigit

    Hi,

    I added following code to Quick CSS in Enfold theme options > General Styling

    .av_minimal_header .main_menu ul:first-child > li a {
    height: 51px;
    line-height: 50px;
}

    Please review your website :)

    Best regards,
    Yigit

    June 29, 2019 at 10:48 pm #1114528
    claraelisa

    Hi thank you, that solve a part of the problem. i should keep looking why the uber menu is not showing the images and why is ther so much padding within the buttons.

    Thank you so much for your help!!! :D

    June 29, 2019 at 11:00 pm #1114530
    Yigit

    Hi,

    You are welcome! Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

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