White Screen of Death - when activating Enfold theme - Support

Tagged: White screen Enfold

Viewing 13 posts - 1 through 13 (of 13 total)

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April 4, 2023 at 12:51 am #1403463

beenee
Participant

Hi guys,
it’s truly not my first website project with Enfold that I’m setting off. But this is absolutely weird. I’ve been struggling with this for 2 weeks now.

I’ve downloaded WP 6.2 (several times) and installed it with a fresh DB. FTP’ed it up to the web-space and installed flawless. I can switch flawlessly between all preinstalled themes. As soon as I switch to Enfold I get the White Screen of Death with the relevant error message (“Es gab einen kritischen Fehler auf Ihrer Website. “…in this case in German).
I have tried to install a 2-3 month old version of Enfold. Whenever Enfold is involved I get the white screen…

Is there any idea/remedy for that? Can anyone help or give me a clue please?
Best,
Stefan

April 4, 2023 at 6:00 am #1403479

Ismael
Moderator

Hey Stefan,

Thank you for the inquiry.

We tried to login to the site but the account info above seems to be invalid. Please check the info carefully or provide another admin account.

For the meantime, you should enable the debug mode and error logs so that we can trace what is causing the issue. There might be a plugin or a custom function that is causing the error. Please check the documentation below for more info on how to enable debugging.

// https://wordpress.org/documentation/article/debugging-in-wordpress/#example-wp-config-php-for-debugging

Best regards,
Ismael

April 4, 2023 at 5:14 pm #1403536

beenee
Participant

Hi Ismail,
sorry regarding the access details, pls try again, I must have forgotten to save the new user b4.

I shall try the debugging asap, but maybe you can see the prob on the spot.
Thanks for you help!
Best
Stefan

April 4, 2023 at 11:34 pm #1403557

beenee
Participant

Hi Ismail,
I followed your recommendation @

// https://wordpress.org/documentation/article/debugging-in-wordpress/#example-wp-config-php-for-debugging

I didn’t find an error log in the wp-content directory.
Then I checked the file permissions again after this support page:
https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
I logged into the page through another browser and used the incognito mode to make sure its not a browser cache issue.

Still the same issue…
Are there any more ideas on this?

Best regards, and thanks to the brilliant Enfold team!
Stefan

April 5, 2023 at 5:19 am #1403568

Ismael
Moderator

Hi,

Thank you for the update.

After logging in to the site, we discovered that an older version of the theme is still in use, which could be responsible for the fatal error you’re experiencing. To resolve this issue, we recommend updating the theme from version 5.0.1 to the latest version, 5.5. This update may need to be performed manually through FTP as described in the documentation below.

// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Best regards,
Ismael

April 11, 2023 at 9:00 pm #1404165

beenee
Participant

Hi Ismael,
I know its an older version as I was testing it. I reverted to the latest version now.
If I’d like to preview the Enfold instance I’ll get a white screen for sure.

I had this before and honestly didn’t dare to activate it again. As soon as I activate I assume I have to reinstall… I spend many hours with this situation.
Do you have another idea on the matter?

Best,
Stefan

April 14, 2023 at 12:02 am #1404420

Mike
Moderator

Hi,
Does this occur when you activate the parent theme or the child theme or both?
What webhost are you using, is it a managed webhost with a “must-use” or “drop-in” cache plugin?
If so ask your webhost to disable the must-use plugin and clear the server cache and leave the plugin disabled for now. Are you also using a CDN? If so try disabling and clearing.
Object-oriented caches can serve damaged files and be hard to clear.

Best regards,
Mike

April 14, 2023 at 12:14 am #1404422

beenee
Participant

Hi Mike,
it occurred with both…activating child or parent theme as far as I remember. Both can’t be actived however (white screen) (Pls. find the access credentials in this threat)

I’m using https://all-inkl.com/ It’s not managed, I set it up from scratch. Another instance of Enfold is running on another website on the same host flawlessly. It was set up elsewhere though and I moved it there via duplicator.

I have ‘not a single plugin’ installed, just deleted ‘hello dolly’ and ‘kismet’.

I do not think there is a CDN if I get it right. Its a rather small German Hosting service.

I’m pretty clueless still, as I was working successfully with many Enfold instances for almost 9 yrs now :-(

I activated 4 other themes without a problem. Could it be an Enfold licensing problem? …but how?

April 14, 2023 at 12:29 pm #1404448

Mike
Moderator

Hi,
It would not be a licensing issue, when you updated the theme via FTP did you overwrite the parent “enfold” directory?
Please try deleting the parent “enfold” directory and then upload a new one. When overwriting the parent directory old files with different file names may be left behind.
If this doesn’t help please include FTP access so we can investigate and activate the enfold theme, typically when a theme error like this occurs you can change the name of the theme directory to force WordPress to default back to the WordPress default theme, is this how you have been doing it?
I assume this is a testing domain so there isn’t anything we can break, correct?

Best regards,
Mike

April 14, 2023 at 5:08 pm #1404465
beenee
Participant
Hi Mike,
there is nothing you can break there. It’s the start of a web-project but with all kinds of complications ;-)
Yes when uploading a new theme I renamed the old one b4.
I’ll give you ftp access so you can have a closer look. After I had issues getting the ftp user set-up I called hosting support and also mentioned this issue….

And here is the solution to the whole problem:
This is the Problem:

PHP: 8.1

The Memory was too limited to get a mighty theme like Enfold to run at least with my webhosting provider (all-inkl.com). But all free themes I tried worked flawlessly as they didn’t need that kind of memory.

A text file called: .user.ini had to be created with this content:
memory_limit = 256M
This file needs to be stored in the root folder.
With PHP 8.x you can’t write those Mem Limits etc. in the .htaccess file anymore…!

It all seems to work fine now at last I leaned something out of this.
But nevertheless thanks for your brilliant support. Enfold will hopefully stay No. 1 for me for many more years :-)
Best
Stefan
(Ticket can be closed)
- This reply was modified 1 year, 7 months ago by beenee.
April 14, 2023 at 11:15 pm #1404495
Guenni007
Participant
i’m too at allInkl and have on all of my projects PHP Version 8.1.16 without any problem.
Sometimes on important installations i do have these entries in my wp-config.php ( it is a different way to set up these values ):
```
define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );
```
April 14, 2023 at 11:31 pm #1404499

beenee
Participant

Thanks Günni,
another good tip.
I’m happy to have this running after all. Either way would work (I guess).

April 15, 2023 at 6:33 pm #1404533

Mike
Moderator

Hi,
Glad to hear that you have this sorted out with the needed file .user.ini, thanks for sharing. Also thanks to Guenni007 for sharing the wp-config.php tip, we will close this thread now as requested. If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike
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