Viewing 13 posts - 1 through 13 (of 13 total)
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  • October 15, 2018 at 2:08 pm #1021583
    davidjacobson51

    Hi Guys I have been having some WSOD issues on my site. I updated the theme by deleting the old one (3.6) and updated to 4.5 and the site seems to work in Edge but not in firefox or chrome.
    Also, for some time now it has not been working in Safari.
    I get the WSOD on my iPhone also. even after deleting cached data.
    Help please?

    October 15, 2018 at 2:09 pm #1021585
    Yigit

    Hey,

    Could you please post FTP and WP admin logins here privately so we can look into it?

    Best regards,
    Yigit

    October 15, 2018 at 2:24 pm #1021596
    davidjacobson51

    Sure, see below. I haven’t been able to link via ftp though. WP-Admin works fine.

    October 15, 2018 at 3:17 pm #1021617
    Yigit

    Hi,

    STFTP logins are not working for me. Could you please check them once again?

    Best regards,
    Yigit

    October 15, 2018 at 3:20 pm #1021618
    davidjacobson51

    I’ll raise a ticket with the hosting provider (details in private below) and will get back to you

    October 15, 2018 at 3:46 pm #1021627
    davidjacobson51
    This reply has been marked as private.
    October 15, 2018 at 4:54 pm #1021652
    Yigit

    Hi,

    Your website currently loads fine on my end :) It must have been cache. Please review your website.

    Best regards,
    Yigit

    October 15, 2018 at 4:57 pm #1021654
    davidjacobson51

    Hi Yigit,
    Thanks for looking. I have cleared the cache on all browsers and have WSOD on all of them.
    It can’t be a cache issue.
    Please can you help?
    Thanks,

    October 16, 2018 at 5:11 am #1021956
    Rikard

    Hi,

    I only see white screens on my end as well, do you have access to server error logs? If so then please checking them to see if you can find any clues. If you can’t find any then I would recommend that you revert to a backup and perform the update on a staging site first so you don’t have to risk any downtime on your production site.

    Best regards,
    Rikard

    October 16, 2018 at 6:48 am #1022001
    Guenni007

    have you any other child-theme files than the normal starting set ( functions.php, style.css, screenshort.png ). F.e. an own header.php or some edited alb elements in a child-theme shortcodes folder?
    Secure them by ftp and try the new enfold without those additional files. The update from 3.6 to 4.5 is a big step. There are a few major updates in between, so that even core files like header.php could have some changes.

    And please in the future :

    “I updated the theme by deleting the old one (3.6) and updated to 4.5 …”

    why not rename the old enfold ( f.e. to enfold-old) and then upload the new one (4.5) – because if you got these troubles like now you can always rollback to the old version which has been running well.

    October 16, 2018 at 10:21 am #1022084
    davidjacobson51

    Thanks Rikard, I’ll try a roll back and see if that works.

    October 16, 2018 at 10:22 am #1022085
    davidjacobson51

    Thanks Guenni007, I will try a roll back to see if that fixes it and then take things from there. I have no child themes however so that should not be the issue.
    All best wishes,

    October 16, 2018 at 1:07 pm #1022151
    Rikard

    Hi,

    Thanks for the feedback. We’ll keep the thread open in case you should need any further help from us.

    Best regards,
    Rikard

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