Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 13, 2016 at 6:22 pm #564908
    Boria20000

    Someone please help me with this – i can no longer access my website http://www.cyclecentralpark.com – all i get is the white screen

    My host told me some error with the slider is causing the white screen of death !!

    Please Please Please help me – i dont have any backups of my site !!

    January 13, 2016 at 6:23 pm #564910
    Yigit

    Hi Boria20000!

    Please create a temporary admin login and post it here in private content field and attach FTP credentials as well so we can look into it.

    Regards,
    Yigit

    January 13, 2016 at 6:36 pm #564928
    Boria20000

    I just updated the enfold them by inserting mu api from themeforest – it solved the problem

    But now i all of other pages besides home are not working !!!!!

    Please help

    January 13, 2016 at 6:51 pm #564947
    Boria20000

    can somebody please help with this – please – after updating the them none of the pages are working except home :

    Not Found

    The requested URL /central-park-bike-tours/ was not found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    Apache Server at http://www.cyclecentralpark.com Port 80

    please help me

    January 13, 2016 at 6:54 pm #564953
    Yigit

    Hey!

    I flushed permalink settings in Settings > Permalinks and it worked. Please review your website now

    Best regards,
    Yigit

    January 13, 2016 at 7:04 pm #564964
    Boria20000

    WOW – are you serious – now thats a customer support – Im so happy – i cant even tell you !!!!

    Thank you so so much !

    All of this mess started when i upgraded my “Bluehost” hosting account to Cloud hosting !!!!
    I hope that this was the only problem…
    Is there any way that there was something else reset that could have affected my seo ???

    Is there any way to give you a tip for such a service??

    January 13, 2016 at 7:08 pm #564967
    Yigit

    Hi!

    There should not be any other issues, but if you happen have one, feel free to let us know and we will look into it :)

    You are welcome boria20000, glad we could help!
    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Cheers!
    Yigit

    January 13, 2016 at 7:10 pm #564970
    Boria20000

    Also it looks like the reservation page is not loading the form used to fill out the details and is not working

    Reservations

    any ideas

    January 13, 2016 at 7:12 pm #564974
    Yigit

    Hi!

    Can you please try de-activating all active plugins and check if that helps?

    Cheers!
    Yigit

    January 13, 2016 at 7:22 pm #564980
    Boria20000

    will deactivating all the plugins and then reactivating them – will erase the settings within the plugins??

    thanks

    January 13, 2016 at 9:42 pm #565038
    Boria20000

    I have de-activated all of my plugins – that did not solve the issue – my “reservations” page is not complete!

    Reservations

    Any other ideas / fixes?

    Thanks

    January 15, 2016 at 6:55 am #565955
    Rikard

    Hi,

    Sorry for the late reply. I tried logging in but it seems that the details are not working anymore, could you check please?

    Regards,
    Rikard

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