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  • August 12, 2014 at 8:06 pm #303401
    wacky32

    Hi there,

    Last night I discovered that the front end of the site is working, but the backend of the site is showing just a blank white screen. I’ve taken the following troubleshooting steps:

    – deactivated all plugins
    – used default theme
    – removed wp-cache from config.php file & all sub-folders
    – modified .htaccess file
    – checked the functions.php file
    – re-uploaded the wp-admin and wp-includes folder
    – called webhost to see if there were any memory overload limits on the site/errors/bugs occurring

    None of this worked. I’m hoping you might be able to shed light on something. Nothing has been updated/upgraded as far as I know.

    August 13, 2014 at 2:07 am #303510
    Ismael

    Hi wacky32!

    Thank you for using Enfold.

    Did you install any plugin prior to the issue? You’re using a very old version of the theme, 2.5.2. Also, the WP version is only 3.8.2.
    Please download the latest version from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Note that some elements on the theme might break after the update. You need to reconfigure the options or create them from scratch. Please update the theme as much as possible.

    Best regards,
    Ismael

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