Viewing 7 posts - 1 through 7 (of 7 total)
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  • July 28, 2020 at 9:01 pm #1233792
    effvasbern

    Hi
    I have a huge problem with my site: I can not access WordPress and the site is not available any more.
    I have Enfold 4.7.5.1 and Enfold Child installed.
    In the private content you find an excerpt of the error-log.
    Hope you can support me.
    thx
    Manuel

    • This topic was modified 4 years, 4 months ago by effvasbern.
    July 30, 2020 at 6:58 pm #1234198
    effvasbern

    Does anyone have an idea? I would appreciate any help.

    July 31, 2020 at 5:56 am #1234302
    Rikard

    Hi,

    Sorry for the problem. Could you try renaming the child theme folder via FTP please? That should deactivate the child, and you should be able to login after that.

    Best regards,
    Rikard

    July 31, 2020 at 7:23 am #1234315
    effvasbern

    Hi Rikard,
    Thanks for your reply. I renamed the folder to “enfold-child-old”, unfortunately it did not solve the problem.
    Manuel

    July 31, 2020 at 11:45 am #1234359
    Yigit

    Hey,

    Could you please post FTP and WP admin logins here privately so we can look into it? :)

    Cheers!
    Yigit

    July 31, 2020 at 11:53 am #1234363
    effvasbern

    Hey Yigit
    My Hosting-Provider managed to install a backup from last week. The Website ist now available an the login works again :-) !

    Thank you anyway for your support.
    Manuel

    July 31, 2020 at 1:05 pm #1234369
    Yigit

    Hi,

    You are welcome, glad it works again :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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Viewing 7 posts - 1 through 7 (of 7 total)
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