Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 17, 2020 at 11:44 am #1246489
    Sachs

    Hi Enfold Support
    My clients website http://henriettefaber.dk/ has encounted issue due to the layer slider.
    There is white screen with error messages due to layer slider
    I have tried to enter via http://henriettefaber.dk/wp-login.php however can’t enter.
    The site is using 2 Factor Authentication, so I guess I should reset all the plugins, but how do I enter?
    What is your recommendation?

    Best regards

    Thank you
    Lene

    September 17, 2020 at 3:17 pm #1246556
    Nikko

    Hey Lene,

    Can you update Enfold to the latest version (4.7.6.3)?
    There are similar issues like you have that has been resolved through updating to the latest version.
    Try to update Enfold manually via FTP or cPanel: https://kriesi.at/documentation/enfold/install-enfold-theme/#reinstall-or-update-using-ftp
    I would suggest cPanel since it’s a lot faster than FTP.

    Best regards,
    Nikko

    September 18, 2020 at 9:33 am #1246705
    Sachs
    This reply has been marked as private.
    September 18, 2020 at 9:36 am #1246706
    Sachs
    This reply has been marked as private.
    September 18, 2020 at 10:12 am #1246712
    Sachs
    This reply has been marked as private.
    September 18, 2020 at 11:43 am #1246746
    Nikko

    Hi Sachs,

    So where should the latest Enfold version be downloaded from?
    The latest version can be downloaded in ThemeForest using the account used to purchase it.

    Just forgot the 2 Factor Authentication, so I should deactivate this , right?
    Yes, please deactivate the 2 factor authentication, you can do this by just moving the plugin (not sure of the folder name) outside the plugins folder via cPanel.

    The issue with login is this related to the problem with the layer slider?
    Should I first reset to login problem via cPanel?
    If you can’t login or forgot it then you can change it in the database.
    Please follow the 3rd step in this article: https://www.hostinger.com/tutorials/change-wordpress-password/

    Best regards,
    Nikko

    September 21, 2020 at 2:21 pm #1247355
    Sachs
    This reply has been marked as private.
    September 21, 2020 at 2:26 pm #1247360
    Victoria

    Hi Sachs,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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