Viewing 4 posts - 1 through 4 (of 4 total)
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  • May 4, 2017 at 3:56 am #787527
    peta_moonstone

    Hello, I have updated a client’s website to Enfold Version 4.0.5. Once the update was completed the screen went blank.

    A list of events is shown below:

    1. Backed up database and website files using the Updraft Plus plugin
    2. Update the Updraft Plus plugin from Version 1.12.34 to Version 1.12.40
    3. Update Enfold theme from Version 4.0.2 to Version 4.0.5
    4. Screen to the back end went white

    Since then my client has accessed their FTP and tried renaming the Enfold theme folder via FTP, once this is performed the wp-admin is again accessible. He then switched to the TwentySixteen theme and renamed the enfold theme folder back to ‘Enfold’ in FTP. Then went back into wp-admin and attempted to switch the site over to the Enfold theme but it immediately flicked him out to the ‘Error 500’ page and again, WP-Admin was no longer accessible. The site is now running the Twenty Sixteen theme so that wp-admin is accessible.

    The plugins we have running on this site are Akismet, Updraft Plus, Woocommerce, Wordfence, Yoast SEO and Wp Smush IT. Nothing has been updated since the ‘white screen’ crash.

    My client has created login details for you to access the website and FTP. These are posted in private content.

    We have both been researching the various threads with similar issues in your support forum and it is all getting quite confusing with so many possible reasons. If you could please have a look at the website and offer some assistance on the best way forward we would really appreciate it.

    Thank you for your assistance.

    May 4, 2017 at 3:52 pm #787890
    Yigit

    Hey peta_moonstone,

    It was related to LayerSlider. It seems like PHP version you are using on your server is not compatible. Please consider upgrading PHP version from 5.2.x to 7.0.x.
    I temporarily deactivated LayerSlider – http://kriesi.at/documentation/enfold/deactivate-the-layerslider-plugin/

    If you would like to use LayerSlider after upgrading PHP version, please go to Appearance > Editor and open functions.php file and remove following line which is on 18th line

    add_theme_support('deactivate_layerslider');

    Please review your website :)

    Best regards,
    Yigit

    May 4, 2017 at 11:59 pm #788129
    peta_moonstone

    Yigit, thank you so much!!
    Will definitely look into upgrading the PHP.
    Thanks again :)

    May 5, 2017 at 12:16 am #788136
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

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