Viewing 23 posts - 1 through 23 (of 23 total)
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  • October 14, 2015 at 10:07 pm #518937
    chrisbelote

    Hi,

    The Enfold theme has been working flawlessly for months now, but here recently when I go to edit my main page, titled “Best Energy Rates in Texas – Compare Prices | Texas Electric Broker,” the entire screen goes white. (please see attached image)

    Enfold White Screen

    I am running version 3.3.2 of the Enfold software and have already tried deactivating all plugins one by one with no luck. Side note: All plugins are up-to-date as well.

    Any info/help/advice would be greatly appreciated.

    October 14, 2015 at 10:13 pm #518948
    Basilis

    Hey Chris!

    What is your web site URL?

    Cheers!
    Basilis

    October 14, 2015 at 10:15 pm #518950
    Elliott

    Hey Chris!

    It’s only happening on that page? What happens if you delete / recreate the page?

    Try completely deleting Enfold from your WordPress theme directory before downloading + uploading a fresh copy.

    You gave us login information but I cannot see your site URL in the screenshot.

    Best regards,
    Elliott

    October 14, 2015 at 10:21 pm #518958
    chrisbelote

    Hi Basilis,

    The website URL is http://www.texaselectricbroker.com.

    Thanks.

    October 14, 2015 at 10:23 pm #518960
    chrisbelote

    Hi Elliott, I have not tried deleting and reloading the theme. I can certainly try doing this. I just tried opening another page and it loaded just fine. FYI – we are using the one page website style, so the page I provided is our main page.

    Thanks.

    October 14, 2015 at 11:45 pm #518985
    chrisbelote

    Hi Elliott,

    Is there a way for me to backup all of the info on the single page that is not loading? All of the company info, images, setup, etc. is on this one page. Can I back this info up before completely deleting/reloading the Enfold theme?

    Thanks.

    October 15, 2015 at 2:09 pm #519307
    Rikard

    Hi,

    Everything on your site is saved in the database and it won’t be affected by deleting the theme. You could try to just overwrite the theme files with a fresh copy from your Themeforest account via FTP, it should have the same effect: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Thanks,
    Rikard

    October 31, 2015 at 9:34 pm #527972
    chrisbelote

    Hi Rikard,

    I just tried overwriting the theme files with a fresh copy from my Themeforest account via FTP and am still seeing the white screen when I open the edit page and the Avia Layout Builder loads.

    Please advise on any other ideas. Thank you.

    Chris

    October 31, 2015 at 10:46 pm #527986
    Basilis

    Hi!

    Do you have any cache system active?

    Can you please activate WP_DEBUG, so we can check how it works?

    Cheers!
    Basilis

    October 31, 2015 at 10:54 pm #527990
    chrisbelote

    Hi Basilis,

    I do not have any cache system active.

    I just activated WP_DEBUG through the wp-config.php file. Also, my login info is at the top of the thread, if that helps. The domain is http://www.texaselectricbroker.com.

    Thanks,
    Chris

    November 2, 2015 at 9:22 am #528301
    Rikard

    Hi,

    Not sure what’s going on there, do we have permission to temporarily disable plugins for testing purposes?

    Regards,
    Rikard

    November 2, 2015 at 8:02 pm #528769
    chrisbelote

    Hi Rikard,

    Yes sir, you can temporarily disable plugins and edit as you see fit.

    Thanks,
    Chris

    November 3, 2015 at 9:23 am #529052
    Rikard

    Hi Chris,

    Thanks, seems none of the plugins are to blame. I’m a bit clueless on this to be honest, but I’ve asked the rest of the team to have a look as well. Have you done any customisations at all to WordPress/the theme itself?

    Regards,
    Rikard

    November 3, 2015 at 9:49 am #529064
    Ismael

    Hi!

    Seems to be an issue with a third party script. We got this error on the console after the page goes blank:

    Uncaught TypeError: Cannot set property 'oncontextmenu' of null
load-scripts.php:5 Uncaught TypeError: Cannot read property 'scrollHeight' of null
quote-texas-electric-broker-90537262.js:3 Uncaught

    I found this code somewhere in the content:

    <script type="text/javascript">// <![CDATA[
var bbbprotocol = ( ("https:" == document.location.protocol) ? "https://" : "http://" ); document.write(unescape("%3Cscript src='" + bbbprotocol + 'seal-dallas.bbb.org' + unescape('%2Flogo%2Fquote-texas-electric-broker-90537262.js') + "' type='text/javascript'%3E%3C/script%3E"));
// ]]></script>

    Do you remember including this script in the page content?

    Enable the debug mode then recreate the content with this: http://pastebin.com/nUW6bBbN

    http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Cheers!
    Ismael

    November 4, 2015 at 4:24 pm #530163
    chrisbelote

    Hi Rikard, I have not done any customizations to the theme itself.

    Ismael, as far as a script, I notice that there is BBB info in it.. I’m wondering if that script was included when I copied the BBB seal/image link code from their website? I’m not sure. Is it possible to remove this BBB seal/image link code to see if it will work? If so, how can I do that since with the page going blank?

    Thanks,
    Chris

    November 5, 2015 at 5:45 pm #531013
    chrisbelote

    Hi Rikard, Ismael,

    I updated the theme to the latest version just now and the page is still going to a white screen.

    Ismael, as stated in my previous reply, how can I remove the BBB script/code that is causing the white screen if I can’t edit the page? Please advise at your earliest convenience.

    Thanks,
    Chris

    November 6, 2015 at 6:47 am #531349
    Rikard

    Hi,

    Not sure if this is going to work but you could try enabling debug mode in order to display shortcode: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, and then disable JavaScript in your browser. Here a guide how to do it in Chrome: http://stackoverflow.com/questions/13405383/how-to-disable-javascript-in-chrome-developer-tools. If you are able to see the shortcode you can remove the part you think is causing the issue. The builder won’t load though since it relies on JavaScript.

    Regards,
    Rikard

    November 6, 2015 at 7:36 am #531354
    chrisbelote

    Hi Rikard,

    Thanks for your reply. This has been an ongoing issue for far too long now and I am not familiar with debugging a website. I just need to be able to edit this website again as I was able to before… my customer is frustrated. Can someone with Enfold support please remove this BBB script or assist me with doing this? BBB sent us code to put their logo on the site.. I put it on there and I site editing through Advanced Layout Builder worked for a week or two and then we had these white screen issues come up out of nowhere. I’m glad we found the problem, but I need someone to help me remove it so we can get back to working on this site. I would appreciate a resolution to this today as my customer is requesting us to use another theme and I really don’t want to have to re-create his site with another theme.. the Enfold theme is perfect for what he is wanting. Please advise as soon you can.

    Thanks,
    Chris

    November 7, 2015 at 7:56 am #531774
    Ismael

    Hey!

    We created a copy of the page without the script and it is now working:

    http://www.texaselectricbroker.com/test/
    http://www.texaselectricbroker.com/wp-admin/post.php?post=1365&action=edit

    Use that page as the replacement of the page with the issue. Unfortunately, we won’t be able to help you with the third party script. Please contact the script author.

    Regards,
    Ismael

    November 9, 2015 at 9:18 pm #532893
    chrisbelote

    Hi Ismael,

    Thank you for your assistance. We won’t be using any more BBB scripts going forward.

    Thanks,
    Chris

    November 10, 2015 at 2:33 pm #533262
    Rikard

    Hi Chris,

    Sorry for the trouble and glad we could help you out.

    Thanks,
    Rikard

    November 11, 2015 at 1:12 am #533799
    chrisbelote

    Hi Rikard, Ismael,

    Thanks for the help. I am finally able to edit the page again. One problem that I noticed is that the top part of the page is white instead of transparent. Once the user scrolls down, it is supposed to go to white, but for some reason it is starting out as white. See image below. Any ideas?

    TEB Header White Not Transparent

    Thanks,
    Chris

    November 11, 2015 at 1:16 am #533800
    chrisbelote

    Disregard. I found it under the Edit Page header options.

    Thanks for all the help!

    Chris

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