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  • April 23, 2018 at 2:25 pm #945407
    elenapoliti

    Hi I tried to manually update my Enfold theme from 4.2.2 to 4.2.6 and all the pages turn white/blank (also the login page)

    I tired to follow this post suggestion but didn’t work. I am not sure which PHP version is the server, but is there any other way to make the update working?

    Thanks

    April 23, 2018 at 2:33 pm #945415
    Yigit

    Hi Elena,

    Could you please post FTP and WP admin logins here privately so we can look into it?

    Regards,
    Yigit

    April 23, 2018 at 2:36 pm #945417
    elenapoliti

    Here they are. Thanks and if you also can give a look to the problem that the date doesn’t appear below the post title in the news page

    Thanks

    April 23, 2018 at 3:17 pm #945423
    Yigit

    Hi,

    I re-updated your theme via FTP and your website is working fine now. Could you please review your website?

    Best regards,
    Yigit

    April 23, 2018 at 5:04 pm #945453
    elenapoliti

    Thanks very much now it is working! What was the problem? As I should update via ftp other websites and wouldn’t like to step in the same problem.

    By the way did you have the chance to check the date issues belw the posts?

    Again thank you

    April 25, 2018 at 5:44 am #946387
    Vinay

    Hi,

    The future update should not cause this issue but if you face any issue it might be because some files do not get replaced correctly during the update. In such a situation we recommend updating via FTP.

    We will answer your other tickets too.

    Thank you for using enfold :)

    Best regards,
    Vinay

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