Viewing 4 posts - 1 through 4 (of 4 total)
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  • February 27, 2023 at 3:05 am #1399371
    Sckilayre

    I was uploading a logo into this plugin “https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990” and a white page appeared. Now WordPress isn’t showing that I’m in their database when trying to login. And the website isn’t loading at all. I have emailed Envato, WordPress and Kriesi but am not gettting any replies. Please help ASAP.

    February 27, 2023 at 7:12 am #1399375
    Rikard

    Hey Sckilayre,

    Your site doesn’t seem to be loading at all on my end, do you have a backup which you could restore?

    Best regards,
    Rikard

    February 27, 2023 at 4:14 pm #1399426
    Sckilayre

    Yes, I know. I can’t get into the backend of WordPress to back it up. It’s not registering the account as even existing anymore. I tried reaching out to WordPress but I have not heard back from them yet. I am not sure what happened. Have you ever seen this type of glitch before?

    February 27, 2023 at 6:18 pm #1399440
    Rikard

    Hi,

    No, we haven’t heard of this being a problem before. If we can’t even see or login to your site, then it will be difficult to help you out. Restoring a backup would likely be a good place to start in your situation. Are you hosting your site with WordPress?

    Best regards,
    Rikard

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