Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • November 24, 2021 at 12:19 pm #1330286
    TenMediaNL

    Hey there, I’m having an issue on koffieverleiding.nl.
    Sometimes the website doesn’t work properly and shows a white page. Same happens on login page.
    If I use another theme the website works good.

    Hope you can help me out with a solution.

    Beste regards,
    Martijn Koster

    November 24, 2021 at 2:52 pm #1330316
    Rikard

    Hey Martijn,

    Your site is loading fine on my end, how can we reproduce the problem?

    Best regards,
    Rikard

    November 24, 2021 at 3:03 pm #1330323
    TenMediaNL

    Hey Rikard, thanks for the reaction.
    Sometimes I get a white screen with the message (Chrome) that ‘page doesn’t work’.

    Try to view the website on different browsers!

    Best regards,
    Martijn Koster

    November 24, 2021 at 5:13 pm #1330345
    Yigit

    Hi,

    Could you please post FTP and WP admin logins here privately so we can look into it?

    Best regards,
    Yigit

    January 21, 2022 at 5:20 pm #1336563
    TenMediaNL

    Hey Yigit, it has been a while. But I haven’t heard anything anymore but the problem is still there.

    Best regards,
    Martijn Koster

    January 21, 2022 at 5:30 pm #1336565
    Yigit

    Hi Martijn,

    Thanks for contacting us!

    In our last reply we have requested temporary FTP and WP admin logins however we could not look into the issue since we did not receive them.

    We would like to enable debugging mode and check error logs.

    Regards,
    Yigit

    January 21, 2022 at 5:38 pm #1336566
    TenMediaNL

    That’s strange.. I thought I already did that…
    I will send it to you as private content…

    Have a good weekend!
    Martijn

    January 21, 2022 at 6:01 pm #1336567
    Yigit

    Hey,

    Thanks for the information.

    I am seeing memory limit issue in the logs. Memory limit seems to be set to 256M at the moment but could you please try increasing it to 512M and check if that helps? You can contact your hosting providers and they can assist you :)

    Regards,
    Yigit

    January 24, 2022 at 9:54 am #1336853
    TenMediaNL

    Hey Yigit, thank you very very very much…
    That does seem to work immediately!

    Beste regards,
    Martijn

    January 24, 2022 at 11:18 am #1336865
    Rikard

    Hi,

    Great, I’m glad that Yigit could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    January 24, 2022 at 11:19 am #1336866
    TenMediaNL

    You can close it!

    January 24, 2022 at 11:50 am #1336874
    Rikard

    Hi,

    Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 12 posts - 1 through 12 (of 12 total)
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