Hi Neil,
Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
Rikard
Hi Rikard,
Thank you for replying. Upon further testing, we see the thick white bar on the home page on all mobile devices (iOS and Android) but cannot see it on a PC or Laptop.
Login details below..
Regards
Neil
Hi,
I can’t see any white bar. Can you clear browser cache and refresh a few times please? also check on another mobile device. Send us screenshots of the issue (imgur.com, dropbox).
Best regards,
Andy
Hi Andy,
We have tested it on several mobile devices and they all display the same issue I am afraid.
I cannot see it on a PC and therefore cannot fix it.
Can you delete the image from imgur when you have seen it please?
Thank you
Neil
Hi,
I can see the issue on my iPad Touch and if I am not mistaken, it is the fallback image container. Note that video background is disabled on mobile devices so you have to add a fallback image. Edit the video slide then upload a fall back image.
Choose fallback image for mobile devices
Either upload a new, or choose an existing image from your media library
Video on most mobile devices can’t be controlled properly with JavaScript, which is mandatory here, therefore you are required to select a fallback image which can be displayed instead
UPDATE: Or add this in the Quick CSS field:
.av-mobile-fallback-image { display: none !important; }
Best regards,
Ismael
Hi Ismael,
Perfect!
Thank you very much.
Regards
Neil