Viewing 7 posts - 1 through 7 (of 7 total)
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  • June 3, 2016 at 3:57 pm #642591
    NeilJC

    Hi,

    I am getting a thick white bar across the screen on the homepage when using an iPhone 6.

    Home

    Can you tell me how to fix it please?

    Thank you
    Neil

    • This topic was modified 8 years, 6 months ago by NeilJC.
    June 5, 2016 at 1:04 pm #643123
    Rikard

    Hi Neil,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 6, 2016 at 10:21 am #643384
    NeilJC

    Hi Rikard,

    Thank you for replying. Upon further testing, we see the thick white bar on the home page on all mobile devices (iOS and Android) but cannot see it on a PC or Laptop.

    Login details below..

    Regards
    Neil

    June 7, 2016 at 12:05 pm #643981
    Andy

    Hi,

    I can’t see any white bar. Can you clear browser cache and refresh a few times please? also check on another mobile device. Send us screenshots of the issue (imgur.com, dropbox).

    Best regards,
    Andy

    June 7, 2016 at 12:21 pm #643995
    NeilJC

    Hi Andy,

    We have tested it on several mobile devices and they all display the same issue I am afraid.

    I cannot see it on a PC and therefore cannot fix it.

    View post on imgur.com

    Can you delete the image from imgur when you have seen it please?

    Thank you
    Neil

    June 8, 2016 at 6:31 am #644561
    Ismael

    Hi,

    I can see the issue on my iPad Touch and if I am not mistaken, it is the fallback image container. Note that video background is disabled on mobile devices so you have to add a fallback image. Edit the video slide then upload a fall back image.

    Choose fallback image for mobile devices
    Either upload a new, or choose an existing image from your media library
    Video on most mobile devices can’t be controlled properly with JavaScript, which is mandatory here, therefore you are required to select a fallback image which can be displayed instead

    UPDATE: Or add this in the Quick CSS field:

    .av-mobile-fallback-image { display: none !important; }

    Best regards,
    Ismael

    June 8, 2016 at 10:00 am #644645
    NeilJC

    Hi Ismael,

    Perfect!

    Thank you very much.

    Regards
    Neil

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