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Posts
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Urgent help requested
Dear Krisi Team,
since Tuesday morning, our shop does not work anymore. Tests from us, WooCommerce support and WordPress support always show the same result:
-> Turn off ENFOLD, the shop works
-> If we turn on ENFOLD, the shop will not workHere comes the exciting question:
NEW PRODUCTS
1. No matter which product is in the shopping cart, after clicking on the cart button, there is always a redirect to the hoodie in pink. Here…
A) Standard product: https://ammerseebavaria.de/produkt/ammersee-hoodie-unisex-abshoody0801_unia_na_skygreen/
B) redirect to: https://ammerseebavaria.de/produkt/ammersee-hoodie-unisex-abshoody1001_unia_na_pinkwhite/
(this can also be the only one in the shopping cart)OLD PRODUCTS
2. Three old products, which we have not changed since the relaunch, can easily be added to the shopping cart. You will not be redirected either.
OUR TEST
We have compared and reviewed all shop page settings.
There are no differences in the settingsGUESS
There seems to be a problem with ENFOLD and the WOOCOMMERCE CATEGORIES
Hey Holtmann,
For technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
VictoriaHey Victoria,
we do this game and the request you suggested since tuesday.
We did his now 20 times!!!!!
Please, get somebody from support now.
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