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hi, I have one enfold theme with you but I can not see any latest updates or my theme there. Please could you help with that. On my website there is now Enfold implemented in the menu some other faults are seen as well. Thanks for clarification and support.
Hey sybille gburek,
Thanks for your question, your theme version is very old, unfortunately a while back Envato (Theme Forest) changed how updates are done and the old API will no longer work. So you will need get the latest version from your Envato account and manually update, then after you update you can create a Envato Token in your Theme Forest account so that future updates can be done easily, but your current version will not work with the Envato Token.
Typically you should not experience any issues updating if all of your customizations are in the child theme, but I see that you are not using a child theme, so to safety test how an update to your site will behave, I recommend creating a staging site, please check your webhost to see if you have the one click staging site option, this is a option in most cPanels to create a staging clone of your site so you can test the update on it and your live site will stay up and running. You can always ask your webhost to help you with setting this up if you want.Here are some screenshots of what it would look like:
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeHi thanks Mike,
I am using a child theme, so its not true that there is none. I tried to update this but it seems not to respond. In my Envato account is none of my websites/domains listed either. It is empty. It looks like i do not have any themes in use. On my website dashboard i looked for the wordpress toolkit and I could not find it. I also could not see this as a plugin. I googled it but i could not find anything pointing me on how to get this toolkit. my theme is enfold theme from kriesi and on their website is nothing to see of my theme in use as well. I am not paying any membership fees etc but i think that I should be able to see the basics. Is this right? How can I update anything if there is nothing? ThanksHi,
I don’t know what you mean by “wordpress toolkit” do you mean the staging site options, this would be in your webhost not in your website backend, but not every webhost has this, try asking your webhost.
If you don’t have the Enfold theme listed as products in your Envato account, then you will have to ask Envato we don’t have control there and only Envato can track and offer licenses.
If you had a “developer” install the theme for you, you may not own the license and only the “developer” has access to it, if this is the case and you can’t contact the “developer” the you should consider purchasing your own license in your Envato account so you can download the theme now and in the future. The good news is that when you purchase a license you get 6 months of support included, or for a little more you can have a year of support – a great value.
Best regards,
Mike
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