Viewing 21 posts - 1 through 21 (of 21 total)
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  • #1244945

    Hi, I want to place the WhatsApp icon on my site but I can’t find it. Can you help please?

    #1245186

    Hey Berebeeld,

    It’s the last icon listed in the Icon Element.
    Charcode is \uf232
    Hope it helps.

    Best regards,
    Nikko

    #1245201

    Hi Nikko, the last listed icon in my element is \ue92b
    It’s nit a WhatsApp icon
    Do you have the solution?

    #1245299

    Hi Berebeeld,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1245313
    This reply has been marked as private.
    #1245347

    Hi Berebeeld,

    Thanks for giving us admin access.
    I have checked it and noticed that you are still using Enfold 4.5.5, whats app icon has been added in version 4.6.
    Please update it to the latest version so you’ll have that icon but make sure to have a backup first.

    Best regards,
    Nikko

    #1245360
    This reply has been marked as private.
    #1245391
    This reply has been marked as private.
    #1245410

    Hi Berebeeld,

    Please make sure you have a full website backup ready so that we can attempt an update.

    Best regards,
    Victoria

    #1245414
    This reply has been marked as private.
    #1245625

    Hi Berebeeld,

    The backup in our Theme Options only backups the settings but not the whole site.
    Consider using popular and reliable plugins for backup such as https://wordpress.org/plugins/updraftplus/

    Best regards,
    Nikko

    #1245670
    This reply has been marked as private.
    #1245689
    This reply has been marked as private.
    #1245695

    Hi Berebeeld,

    Thanks, I have checked your site and the reason your theme options menu disappeared is because of the WordPress 5.5 update (which is patched in the latest version of Enfold)
    I have installed and activated the Enable jQuery Migrate Helper plugin in order to temporarily fix this.
    I have checked Enfold > Theme Updates however the token you’ve entered in your site does not have enough permission.
    Please make sure it has the following permissions enabled:

    • View and search Envato sites (checked by default)
    • View your Envato account username
    • View your email address
    • View your account profile details
    • Download your purchased items
    • Verify purchases of your item
    • List purchases you’ve made

    Further instructions can be found here: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

    Best regards,
    Nikko

    #1245699
    This reply has been marked as private.
    #1245717

    Hi Berebeeld,

    Thanks, your site is updated, please check.
    You may need to clear the browser cache.

    Best regards,
    Nikko

    #1245721

    Hi Nikko, thank you so much for your help and patience ;-) !
    You did a great job!
    I have one last question:
    How can I change the colours of the slideshow buttons to custom colours?

    #1245767

    Hi Berebeeld,

    You’re welcome. :)
    The slideshow buttons have predefined colors in them except for Theme Color, Theme Color Highlight and Theme Color Subtle which defined in General Settings.

    Best regards,
    Nikko

    #1245771

    Okay thank you Nikko!

    #1245780

    Hi Nikko can I deactivate ‘Enable jQuery Migrate Helper plugin’?

    #1245905

    Hi Berebeeld,

    Yes, you can :)

    Best regards,
    Nikko

Viewing 21 posts - 1 through 21 (of 21 total)
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