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  • January 25, 2016 at 10:52 pm #571648
    Catherine2016

    Hi there,

    I work on the website of my client who had bought your Enfold Theme.
    http://www.catherinefetz.com
    I have a big problem.
    I created a pages i can see it in the frontend but since i updated the Enfold theme from version 3.0.8 to version 3.4.7, when i come back in the page editor in the backend, there is nothing ! No more content !
    Then if i resave in the backend, my page is now empty in the frontend…

    Could you please help me ? maybe by sending me an older version theme ? Or maybe i had made a mystake somewhere…
    Do you ever had this issue ?

    • This topic was modified 8 years, 11 months ago by Catherine2016.
    January 25, 2016 at 11:03 pm #571662
    Basilis

    Hey Catherine2016!

    Can you please share with us backend details so we can give it a look?

    Best regards,
    Basilis

    January 26, 2016 at 12:34 am #571715
    Catherine2016

    Hello,

    yes of course, but could i share it privately ?

    January 26, 2016 at 12:37 am #571717
    Yigit

    Hi!

    Sure, please feel free to share it in private content field so content would be only visible to you and moderators

    Cheers!
    Yigit

    January 26, 2016 at 1:03 am #571734
    Catherine2016

    OK :-)

    May be could you make a test page to try my problem.
    I say that because i am so afraid to loose all my pages layouts.

    • This reply was modified 8 years, 11 months ago by Catherine2016.
    January 26, 2016 at 8:53 am #571953
    Rikard

    Hi,

    Login details are not working for me, could you check please? You could try to clear your browser cache and reload a few times to see if that helps.

    Thanks,
    Rikard

    January 26, 2016 at 10:12 am #571981
    Catherine2016

    I resent you the admin login details as it work fine for me.
    The browser cache was cleared many times without change

    • This reply was modified 8 years, 11 months ago by Catherine2016.
    January 26, 2016 at 2:28 pm #572110
    Catherine2016

    Do you succeed to connect to my admin ?

    January 26, 2016 at 8:48 pm #572359
    Catherine2016

    I do not want to rush you , but it is already the second day I put my project in standby and I ‘m stuck .

    January 26, 2016 at 10:25 pm #572403
    Catherine2016

    Here is new admin codes details. It works fine ! Please can you have a look….

    I work on the website of my client who had bought your Enfold Theme.
    http://www.catherinefetz.com
    I have a big problem.
    I created a pages i can see it in the frontend but since i updated the Enfold theme from version 3.0.8 to version 3.4.7, when i come back in the page editor in the backend, there is nothing ! No more content !
    Then if i resave in the backend, my page is now empty in the frontend…

    Could you please help me ? maybe by sending me an older version theme ? Or maybe i had made a mystake somewhere…
    Do you ever had this issue ?

    • This reply was modified 8 years, 11 months ago by Catherine2016.
    January 27, 2016 at 1:18 pm #572830
    Catherine2016

    Please can you see here :

    Content disappear … issue since a theme update… no problem on preprod website

    January 27, 2016 at 1:48 pm #572853
    Catherine2016

    Problem solved that was a HTACCESS issue

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Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘When saved, content disappear of backend…issue since a big update’ is closed to new replies.