Whatsapp on header (social menu) doesn't work - Support | Kriesi.at

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November 13, 2019 at 2:12 pm #1156407

peruwan
Participant

Hi all,

First of all the whatsapp doesn’t work, if you click on it you get a black screen (This site can’t be reached). I aspected that it wil open facetime or other web application to call the number. On the mobile this menu doesn’t appear…

November 14, 2019 at 12:42 pm #1156743

Victoria
Inactive Moderator

Hey peruwan,

Can you please check the server log for error when you get the white screen?

You just added the link and not in the correct way.

Please have a look at this thread:
https://kriesi.at/support/topic/whatsapp-in-social-profiles/

Best regards,
Victoria

November 14, 2019 at 12:57 pm #1156760

peruwan
Participant

Hi Victoria,

The problem is not that it doesn’t appear, because it does.
The problem is when you press on the whatsapp button then you get that fault page with the error “DNS_PROBE_FINISHED_NXDOMAIN”.

Try it the homepage link is on the tread.

November 14, 2019 at 9:22 pm #1156957

Victoria
Inactive Moderator

Hi peruwan,

You added the wrong code, I see that it is showing. Please have a look at the thread I posted above.

Best regards,
Victoria

November 15, 2019 at 10:18 am #1157117

peruwan
Participant

Hi Victoria, i dont think you get my problem, i’ve got the latest enfold installed so that thread link that you gave is irrelevant.
I don’t have a problem with not appearing the whatsapp icon on my icon list which is the problem on that link that you send me.
I’ve a problem with the whatsapp logo on my Menu.

PROBLEM 1: when the user clicks on the icon on the top menu in the header, the link doesn’t work properly because it links to that “DNS_PROBE_FINISHED_NXDOMAIN” page which is a BUG in the theme. So a update is needed for this problem.

PROBLEM 2: the whatsapp icon disappears when you on a smaller screen like a mobile. This can be a bug of a option of a css thing that maybe its on the documentation.

I’m asking if someone can help me with this.

November 15, 2019 at 10:03 pm #1157332
Victoria
Inactive Moderator
Hi peruwan,

The social icons are hidden on mobile.
Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 479px) {
    .responsive #top #wrap_all #header .social_bookmarks, 
    .responsive #top #wrap_all #main .av-logo-container .social_bookmarks {
        display: block;
    }
}
```
The other question is that you added the link for the Whatsapp in the incorrect way.

If you need further assistance please let us know.

Best regards,
Victoria
November 15, 2019 at 11:12 pm #1157352

peruwan
Participant

Thanks, that’s also a way to do it, maybe that it could be in a future update as an option?

What is the correct way to make it work? Because I’ve just put my number there… (shouldn’t it be clearer if it needed more than just a number? as a suggestion in the field).
I’ve tried to put also a mailto but that doesn’t work either…

November 16, 2019 at 4:13 pm #1157487

Victoria
Inactive Moderator

Hi peruwan,

Please have a look at this article:

How to add a Whatsapp Click-to-Chat link on WordPress

If you need further assistance please let us know.
Best regards,
Victoria

November 16, 2019 at 10:00 pm #1157545
peruwan
Participant
Hi Victoria,

Thank you for the reaction but this is an external plugin for the WhatsApp social buttons.
Let me explain it again, the Enfold template where the theme settings are there is a function by the theme itself to add the Whatsapp icon into the Menu.

This setting can be found in Header > Extra Elements.
Header Social Icons
Choose if and where to display social icons. You can define the icons at Social Profiles

The word “Social Profiles” is clickable which goes to Social Profiles settings in the theme settings.
In the Dropdown there is the item “WhatsApp” then on the right you can add your number for the Whatsapp.
The same works for the other items in the dropdown example Facebook and on the right facebook.com/kriesi

So tell me why do I have to install the plugin in the article even tho there is an option in Enfold itself? Doesn’t this just have to work or maybe there is a bug in the theme that just an update can resolve this? And why did you tell me a few reactions back that I didn’t add my number on the right way? And now you tell me to read the article which advises me to install an extern plugin and modify the whole thing. And on your first reaction, you send me to another thread which has nothing to do with my issue here.
Maybe one of your colleagues can help me?
Thank you.
- This reply was modified 4 years, 10 months ago by peruwan.
November 17, 2019 at 5:42 pm #1157661

Mike
Moderator

Hi,
Thanks for the link to your site, I notice that your Whatsapp icon has a http link like this: http://1-555-555-5555 please try using the tel link like this: tel://1-555-555-5555

Please note that the number format is important if you want it to work with both IOS & Android, please read this article.
When I test this on my Windows localhost with Chrome, it seems to trigger the correct response:

unfortunately, I don’t have an iPhone and I can’t connect my Android to my localhost, but I believe this will help, please try.

Best regards,
Mike

November 17, 2019 at 6:48 pm #1157666

peruwan
Participant

Hi Mike,

Thank you, this indeed works.

Beste regards,

Piero

November 17, 2019 at 7:01 pm #1157673

Mike
Moderator

Hi,
Glad to hear this worked for you, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike
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