Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 16, 2017 at 10:06 am #793789
    abigailmurphy

    Hi I’m hoping someone can help me!

    Following an update, my store started displaying strangely. Firstly the category text labels were enormous (which I’ve manage to fix, although, I’m not totally happy with the result), but the main problem is with the product pages.

    We are displaying books – so they are portrait pictures of the covers and landscape pictures of the insides, they were displaying lovely – a nice portrait of the cover, with little icons beneath indicating the other pictures available.
    Suddenly though, they all went square, with the same size square of the other pictures just slapped one below the next.
    Now I’m getting code showing on top of that. Please can you get it displaying correctly again?!

    Thanks!!

    May 16, 2017 at 12:32 pm #793858
    Rikard

    Hey Abigail,

    Thanks for the login details. Could you try updating the theme to the latest version (4.0.5) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    May 16, 2017 at 12:45 pm #793870
    abigailmurphy

    Thank you for getting back to me!

    I have updated the theme – the code has gone and the smaller thumbnails are displaying beneath (yay!) – but the pictures are still displaying as square thumbnails not the full image.

    What do I do to get them working again?

    thanks!!

    May 16, 2017 at 1:16 pm #793894
    Rikard

    Hi,

    Great, glad it helped with some of your problems. As for the remaining, this thread might help you out? https://kriesi.at/support/topic/woocommerce-3-0-03-0-1-and-the-images-issue/

    Best regards,
    Rikard

    May 16, 2017 at 5:07 pm #794119
    abigailmurphy

    Thanks for all your help!

    I followed the instructions, and it was working, then the update came in, threw the child theme off, but after simply activating the updated enfold – all is well!

    Yay!
    thanks

    May 16, 2017 at 6:13 pm #794220
    Victoria

    Hi abigailmurphy,

    Glad you got it working for you! :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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