Viewing 14 posts - 1 through 14 (of 14 total)
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  • July 3, 2015 at 11:07 am #467907
    nikog

    Hi, when updating to the latest (todays update) I got the message that everything was successfull, but under that text I got the following error message:

    Warning: require_once(class-envato-protected-api.php): failed to open stream: No such file or directory in /storage/content/**/******/********/public_html/wp-content/themes/enfold/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 32 Fatal error: require_once(): Failed opening required 'class-envato-protected-api.php' (include_path='.:/usr/local/php56/lib/php') in /storage/content/**/**************/public_html/wp-content/themes/enfold/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 32

    And since then the image slider on my startpage is broken, the images show as broken. Otherwise it rotates fine, I only had a demo site installed since I installed it all yesterday so it doesn’t mather much, I’ll try to remove and add the slider, haven’t had time to try that yet. But I just thought you guys wanna know :)

    EDIT: I’ve looked a bit into it and what it does it after the update for some reason changes the URL to the pics, the URL is now:
    http://************.com/wp-content/themes/enfold/enfold/config-layerslider/LayerSlider/avia-samples/slide1_MacBook_Pro.png
    It actually adds “enfold” two times for some reason. So basically when it tries to load the images it gets a 404.

    • This topic was modified 9 years, 5 months ago by nikog.
    July 4, 2015 at 6:49 am #468317
    Rikard

    Hi nikog!

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Cheers!
    Rikard

    July 6, 2015 at 10:20 am #468758
    nikog

    Hey, of course, sorry for the delay, here’s the login (in private).

    July 7, 2015 at 7:25 am #469420
    Josue

    Hi!

    Is this a new site? can i try to remove the sample sliders and running the demo import again?

    Regards,
    Josue

    July 9, 2015 at 2:47 pm #470909
    nikog

    Once again sorry for the late reply, yes you can do whatever you want there :)

    July 9, 2015 at 2:56 pm #470918
    toner728

    I am also getting a weird error since today’s update. My avia editor isn’t working. Just getting the spinning (loading) symbol
    enfold 3.2.3 and wp 4.2.2

    My issue is kind of urgent. I’m showing this site to a client today and they required some changes beforehand.

    July 9, 2015 at 3:17 pm #470936
    Basilis

    Hi!

    Please try to deactivate all the plugins you are using, and let us know if that fixes the issue for you.

    Best regards,
    Basilis

    July 9, 2015 at 3:33 pm #470942
    toner728

    I disabled a constant contact plugin and now it’s working. Thanks. Will this compatibility issue be fixed? or I do I need to find an alternate constant contact plugin?

    July 9, 2015 at 4:33 pm #470991
    Rikard

    Hi @toner728,

    I couldn’t log in with the details you provided, could you check please?

    Regards,
    Rikard

    July 9, 2015 at 4:54 pm #471002
    toner728

    I disabled the login credentials because it was determined that the constant contact plugin was causing the problem. It’s now working, but I do not have a constant contact plugin for my visitors. Any recommendations?

    July 10, 2015 at 6:04 am #471273
    Rikard

    Hi!

    Unfortunately I’m not too familiar with plugins like that, but maybe you can find something in a search like this? https://wordpress.org/plugins/search.php?q=email+marketing

    Cheers!
    Rikard

    August 4, 2015 at 2:16 pm #482679
    nikog

    Hi, did you get anywhere with my original problem?

    August 5, 2015 at 7:56 am #483110
    Rikard

    Hi,

    Could you try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps please?
    http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Rikard

    August 5, 2015 at 8:24 am #483131
    Josue

    Hi!

    What problem are you having currently? there seems to be a LS shortcode in your homepage but there are no LayerSlider created in the backend.

    Cheers!
    Josue

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