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  • June 4, 2021 at 2:37 pm #1304049
    steridhh

    Hi,
    to learn how it works, it is a good way, to import demo data.
    So I did.
    The original can be found here:

    Welcome

    What I did till yet, can be found here:

    Willkommen

    I have only made a few translations so far and set a new goal for the button ‘return to shop’ via functions.php.
    But that cannot cause the problem.

    That is:
    If I go to the menu item ‘delivery’ (–> original) an click ‘add to cart’, a transparent overlay appears. It slides beginning right over the page and then the product is added to the card.

    If I do the same on the replicated website, a second scroll bar appears for a short time, the whole page ‘trembles’ a little and then the product is added to the card.

    Lieferung nach Hause

    (menu item: Lieferung nach Hause)

    That is an unsightly effect and looks a little bit like ‘I couldn’t do it’.

    What can be the reason for this? I can’t figure it out.

    Thanks a lot for supporting me.
    Stefan

    June 7, 2021 at 4:37 pm #1304438
    Ismael

    Hey steridhh,

    Thank you for the inquiry.

    Did you disable the Enfold > Theme Options > Page Preloading option? The preloader is the overlay that displays after clicking the add to cart button.

    Best regards,
    Ismael

    June 7, 2021 at 11:02 pm #1304491
    steridhh

    Hi Ismael, thanks for replying.

    It doesn’t matter whether the preloader is on or off. It’s always the same behavior.

    The overlay is never displayed, regardless of whether the preloader is switched on or off.

    I also wanted to avoid switching on the preloader as much as possible, because it delays the loading of the page very much.

    Do you want to have login data to see for yourself where the error could be.

    I have no idea.

    Thanks for supporting me.

    Stefan

    June 10, 2021 at 11:36 am #1305047
    Yigit

    Hi Stefan,

    Thanks for contacting us!

    Yes, please create temporary admin logins and post them here privately so we can look into it :)

    Best regards,
    Yigit

    June 10, 2021 at 10:07 pm #1305126
    steridhh
    This reply has been marked as private.
    June 11, 2021 at 5:36 am #1305185
    Ismael

    Hi,

    Thank you for the info.

    For some reason, the style of the loading icon is missing from the site, so we added it manually in the Quick CSS field. The loader is now displaying properly when adding a product to the cart.

    .avia_loading_icon {
    background: rgba(0,0,0,0.7);
    width: 100%;
    height: 100%;
    position: fixed;
    top: 0;
    left: 0;
    margin: 0;
    display: none;
    z-index: 10000;
}

#top .avia_loading_icon .av-siteloader {
    border-top-color: #fff;
    border-right-color: #fff;
    border-bottom-color: #fff;
    position: absolute;
    top: 50%;
    left: 50%;
    margin: -20px 0 0 -20px;
}

    We also deactivated the Enfold > Performance > File Compression settings temporarily.

    Best regards,
    Ismael

    June 11, 2021 at 5:07 pm #1305308
    steridhh

    Hi Ismael, Yigit,
    thanks a lot for that.

    1A support.

    Stefan

    June 14, 2021 at 5:56 am #1305509
    Rikard

    Hi Stefan,

    Great, I’m glad that Yigit and Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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