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  • December 16, 2019 at 10:37 pm #1166597
    danielle143

    Please help!

    I have no idea what the hell might be problem, but i can log in fine and work, but as soon as i would like to view my website – it is blank.
    At first i noticed that whenever i deactivate woocommerce, its working – but the main idea of the website is a online shop.

    December 17, 2019 at 6:02 am #1166693
    steed

    I’m having the same problem right now. It worked for a while, now is blank until I deactivate WooCommerce, WooCommerce Admin, WooCommerce Square. I’ll add more here as I find more specifics.
    http://www.jorvik.press

    wp-admin credentials in the private content

    December 17, 2019 at 7:07 am #1166723
    Rikard

    Hi danielle143,

    Thanks for the login details. What happens if you select to use the Classic Editor in the main page of the theme options?

    Best regards,
    Rikard

    December 17, 2019 at 7:09 am #1166724
    Rikard

    Hi steed,

    Could you also try to activate the Classic Editor to see if that helps?

    Best regards,
    Rikard

    December 17, 2019 at 8:41 am #1166754
    steed

    If you mean here:

    screenshot of the selector

    then here’s what it looks like:
    https://jorvik.press

    • This reply was modified 4 years, 11 months ago by steed. Reason: fixed the image link
    December 17, 2019 at 8:03 pm #1166993
    steed

    Update:

    @danielle143     – I got my website to come back by selecting a WooCommerce “Shop Page” that is not built using the Enfold Advanced Layout Builder. That setting is in WooCommerce > Products tab


    @Rikard     – using the Classic Editor did not seem to do anything.

    • This reply was modified 4 years, 11 months ago by steed. Reason: added a pointer to the setting I changed
    December 17, 2019 at 10:58 pm #1167038
    danielle143

    Thank you all for the replies. this is what i did and it seems to be working now???

    Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.
    To increase the WordPress memory limit please access wp-config.php file and add the below line

    define(‘WP_MEMORY_LIMIT’, ‘256M’);

    December 18, 2019 at 5:55 am #1167105
    Rikard

    Hi danielle143,

    Thanks for the update, so everything is working as it should now then?

    Best regards,
    Rikard

    December 18, 2019 at 5:57 am #1167106
    Rikard

    Hi steed,

    Thanks for the updates, but your site seems to be loading fine on my end. How exactly can we reproduce the problems you are having?

    Best regards,
    Rikard

    December 18, 2019 at 9:28 am #1167177
    steed

    @rikard – your reply confuses me. In my update I started with ” I got my website to come back by…”
    So yes it’s working. I discovered the WooCommerce documentation said its settings override Enfold on the Shop page.
    Thank you for the follow up!

    December 18, 2019 at 1:34 pm #1167261
    Rikard

    Hi steed,

    Thanks for the update, so everything is working as it should now then?

    Best regards,
    Rikard

    December 19, 2019 at 10:54 am #1167670
    steed

    Hi Rikard,
    Yes everything is working as it should now.
    Thank you again.

    December 19, 2019 at 2:21 pm #1167742
    Nikko

    Hi steed,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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  • The topic ‘Website Preview goes blank’ is closed to new replies.