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  • #1343994

    hi,
    after updaten to enfold 4.9. the website loads differnt. first only header and the body is white, then the body slides from the bottom.
    do you have an idea how to solv it?

    #1344078

    Hey schnippel,

    Please try to disable JS & CSS file merging and compression in Enfold > Performance, then clear cache if you have some caching plugins.
    If that doesn’t help, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1344551

    Hi,

    the deactivating of file merging and compression has not worked. please find temporary login in private section. thanks.

    kr dirk

    #1344668

    Hi schnippel,

    Thanks for giving us admin access.
    The issue seems to be caused by Smush plugin (I have deactivated it on your site), some of it’s configurations might be causing this issue, try to enable the plugin again and turn off some of it’s settings.
    Please review your site.

    Best regards,
    Nikko

    #1344698

    thanks very much. works perfect now :-)

    #1344717

    Hi,

    Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

Viewing 6 posts - 1 through 6 (of 6 total)
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