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Dear support team,
Since your last update, our website is experiencing a Hide Preloader (Fallback) error, Stylesheet cannot be loaded and CPU shortage. Please see the attached images.
Can you check the code for errors? Seems like something on the code is causing these errors and overdriving the CPU.
Hey agavinho,
Which version of php are you running?
Which WordPress and Enfold are you running?
The website is not really even loading on my end.
Best regards,
VictoriaHi Victoria,
Exactly. Finally, someone is noticing same issue. Please feel free to log in w the credentials(private) and see what’s going on.
WP version 5.3 , Enfold(4.6.3.1), PHP version: 7.1.33LF to hear from you,
NádiaHi Nádia,
Well, I had to use VPN to have your website loaded and it loaded quite fast.
I see you’re using caching plugins but your css and JavaScript are not merged or minimized.
Please disable the cdn plugin and test again.
Best regards,
VictoriaHey Victoria,
this is not working at all. W the plugin disabled, website simply doesn’t load after the home page. At this time I beg You to login and see what’s going in on. We are facing this for 2 weeks now :(.Now is I see console is give me this error: JQMIGRATE: Migrate is installed, version 1.4.1 a0555a.js:55:552
[AVIA-LOG] Hide Preloader (Fallback)LF to hear from you soon.
NádiaHey Support,
can you be quicker in answering us? This is timing consuming! It’s not ok to have small talks about this since we currently have no website !!!Hi,
Thanks for the update, this is not an error message:
JQMIGRATE: Migrate is installed, version 1.4.1
It’s informational only. I do see some 502 errors on some files though, on the one in private for instance. I’m not sure why that is, but it might be related to the CDN service you are using. Otherwise your site is loading fine on my end, and it’s not slow at all.
Best regards,
RikardThis has finally been fixed last evening by other plugin support. But I still see that our Social Profiles just disappeared – they are on functions.php and showing on the list, the error I detected when inspecting it:
rel=”noopener noreferrer”><span class=”avia_hidden_link_text”>Instagram</span>
Please see the screenshot: instead of having 5 social icons, you can only see 1(mail icon), if hover you can the links a there correctly the color as well – but missing the icons- It was here 2 days ago.
It doesn’t look good and I don’t understand why these bugs are happening so often. we need a stable Website.
Thanks a lot for the support.
NádiaHi,
The site doesn’t load at all on our end. The connection to the server is timing out. You might want to disable the plugins temporarily to rule out any incompatibilities. You should also contact your hosting provider and ask them to check the server where your site is deployed.
If you are able to access the site on your end, try to disable the Page Preloading option in the Enfold > Theme Options panel temporarily. And again, disabling the plugins should help.
Best regards,
Ismael
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