Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 15, 2020 at 6:57 am #1245938
    ing_robert

    Support: I’m trying to piece together issues we are having on an Enfold website that was just recently launched http://www.historymosaic.com. The original site was launched about a month ago but we are noticing some issues with the layout since launching. The logo was missing (it’s been re-added) and a number of style changes have happened. Fonts have changed and the footer sections has gone from dark grey to white, just to name a couple of things. Nobody has been in the site to make any changes so were at a loss to what happened. I did notice this error message on the themes page which I haven’t seen before. Thanks in advance.

    – Robert

    September 15, 2020 at 2:28 pm #1246055
    Nikko

    Hey ing_robert,

    I tried to login with the credentials you gave however I’m getting the following error:

    Error: The password you entered for the username is incorrect

    Please check.

    Best regards,
    Nikko

    September 15, 2020 at 2:40 pm #1246061
    ing_robert

    Sorry, I must have sent you the dev site password, try this below.

    Best1
    – Robert

    September 16, 2020 at 8:23 am #1246211
    Rikard

    Hi Robert,

    Thanks for that. The results I see on the front end seems to be corresponding with the settings on the backend in the theme options. If you have lost theme settings then maybe you could try exporting them from the staging site and then import them on the live site to see if that helps? Also make sure that you clear the cache and minified CSS from your caching plugin, or disable it altogether until the site looks like it should.

    Best regards,
    Rikard

    September 16, 2020 at 1:51 pm #1246331
    ing_robert

    Thanks Rikard, I can also check with the hosting provider for a backup copy of the site. My concern is how this happened? I’ve never seen this before with a WordPress site. It feels like the site reverted back to it’s default styling.

    September 17, 2020 at 7:48 am #1246451
    Rikard

    Hi,

    Thanks for the update. I don’t know how it could have happened, but if you used a plugin to transfer the site to the new location then maybe something went wrong in that process. That is only speculation though.

    Best regards,
    Rikard

    September 28, 2020 at 8:59 pm #1249174
    ing_robert

    Could something like this happen if someone inadvertently hit the “Reset all options” button in the Enfold Child Theme Options? Is there a way to hide/remove that button?

    Thanks!
    – Robert

    September 30, 2020 at 6:14 am #1249572
    Rikard

    Hi Robert,

    You can try something like this in your functions.php:

    function avia_remove_reset_button() {
?>
<style>li.avia_footer_reset { display: none; }</style>
<?php
}
add_action( 'init', 'avia_remove_reset_button');

    It might mess with the layout on some of the theme options pages a bit though.

    Best regards,
    Rikard

    September 30, 2020 at 5:19 pm #1249713
    ing_robert

    Thanks Rikard, I will give that a shot.

    Best!
    – Robert

    October 1, 2020 at 2:53 am #1249761
    Jordan Shannon

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    October 1, 2020 at 2:54 am #1249763
    ing_robert

    You can close this thread, Thanks!

    – Robert

    October 1, 2020 at 3:44 am #1249774
    Nikko

    Hi Robert,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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