Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 15, 2015 at 8:19 pm #519549
    jdrakeproductions

    hey guys
    had one of my clients call me and say they are having an issue with site. can you take a look there is an error message at top. thanks

    http://www.gaslogsetc.com

    October 15, 2015 at 8:21 pm #519550
    jdrakeproductions

    also the formatting on the gallery is now off. it should be full width. thanks

    October 15, 2015 at 8:30 pm #519560
    jdrakeproductions

    the contact link at the top is also not going down to the correct section

    October 15, 2015 at 9:50 pm #519584
    Basilis

    Hey!

    It seems that the site is not under any maintenance and been taken care at all.

    You can contact one of our Customization Contractors, who will help you out how to manage the web site.
    http://kriesi.at/contact/customization

    Let us know if we could do anything else, regarding our theme

    Cheers!
    Basilis

    October 15, 2015 at 10:12 pm #519597
    jdrakeproductions

    I developed and have been maintaining the website. It all of a sudden started having issues. I need help to get it back to normal. Thanks

    October 16, 2015 at 10:24 am #519761
    Rikard

    Hi,

    Please try to deactivate all plugins to see if one of them is causing a conflict. If that doesn’t work then please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 16, 2015 at 1:48 pm #519947
    jdrakeproductions

    this site is one of the sites that is still not working. i tried to deactivate the only plugin that was activated which was the wordpress importer. the weird thing that happened was every single site I use enfold with went bad at the same time. i found this post
    https://kriesi.at/support/topic/help-trying-to-understand-error-message/

    and using the functions.php code and the masonry_entries.php code worked for most of the sites, but some are still saying there is an issue with the functions page on line 529. for example on this site

    i created a login for that site as well so you can take a look. if you can try and explain to me what happened so I can keep this from happening in the future. I had to spend a few hours last night trying to fix all these different sites and it was a major headache. thanks for all your help!

    • This reply was modified 9 years, 1 month ago by Rikard. Reason: Details in public
    October 18, 2015 at 5:53 am #520505
    Rikard

    Hi,

    I replied to your other thread, please try to stick to one in the future. And please don’t post login details in public if you don’t mind unauthorised access to your sites.

    Regards,
    Rikard

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