Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • May 4, 2023 at 5:10 pm #1406467
    emilconsor

    Hello Team,

    we have the issue that our site isn’t loading by activate the enfold-child theme.

    We’ve tried…
    – deactivate all plugins
    – change PHP version
    – change theme name
    – comment out all content of the theme

    Did you know any solution which would help us?

    Website: https://www.webshopwerk.com/

    Best regards

    May 5, 2023 at 5:08 am #1406501
    Ismael

    Hey emilconsor,

    Thank you for the inquiry.

    Are there any errors when you activate the child theme? Check the error logs as well. If debug mode and error logs are not enabled yet, follow the instructions in the following documentation to enable them:

    // https://wordpress.org/documentation/article/debugging-in-wordpress/#example-wp-config-php-for-debugging

    This should help us trace the errors in the child theme.

    Best regards,
    Ismael

    May 5, 2023 at 8:16 am #1406511
    emilconsor

    Hey Ismael,

    i’ve added the debug.log content in the “private content” section from this reply.

    Best regards

    May 6, 2023 at 7:58 am #1406557
    Guenni007

    change theme name

    ? why – that is the trick with a child-theme it looks for the parent theme by name.
    ( see style.css of the child-theme ):

    /*
Theme Name: Enfold Child
Description: Childtheme fuer Enfold
Version: 1.0
Author: Kriesi
Author URI: http://kriesi.at
Template: enfold
*/

    if there is no template : enfold ?

    ______

    btw. – there are ways to obfuscate the parent theme : see docu

    May 23, 2023 at 5:06 am #1408216
    Ismael

    Hi,

    Sorry for the delay. The errors seem to be pointing to the file compression feature. Please upgrade the theme to version 5.6.2, then make sure to temporarily disable the Enfold > Performance > File Compression settings before activating the child theme and importing the parent theme options.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.