Tagged: 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • June 2, 2025 at 11:33 pm #1484990
    cobaltsapphire

    My website fogelcapital.com is showing a critical error message and then I got an email that says the following:

    “In this case, WordPress caught an error with your theme, Enfold.
    First, visit your website (https://fogelcapital.com/) and check for any visible issues. Next, visit the page where the error was caught (https://fogelcapital.com/wp-admin/admin-ajax.php) and check for any visible issues.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.8.1
    Active theme: Enfold (version 7.1.1)
    Current plugin: (version )
    PHP version 8.3.21

    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 9 of the file /home2/pfwbtqmy/public_html/website_6a3a6c27/wp-content/themes/enfold/includes/loop-menu.php. Error message: Cannot declare class _keys, because the name is already in use”

    The interesting part is that the site I built on the temporary domain https://fcm.cobaltsapphire.com/ is not displaying the same error or having any problems with the theme.

    June 3, 2025 at 7:07 am #1485001
    Ismael

    Hey Carolline,

    Thank you for the inquiry.

    Did you update the theme files via FTP? Please try to rename the current enfold theme folder, then replace it with the latest version from the package downloaded from your ThemeForest account. Let us know the result.

    You should also switch the installation to debug mode and enable the error log so we can identify where the error is occurring.

    — https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/#example-wp-config-php-for-debugging

    Best regards,
    Ismael

    June 3, 2025 at 5:50 pm #1485035
    cobaltsapphire

    I have not tried that. Can you give me step-by-step instructions on how to do so?

    June 4, 2025 at 4:01 am #1485049
    Ismael

    Hi,

    Please refer to the following documentation for more information on how to update the theme via FTP. Make sure to delete or rename the current theme folder before uploading the new package.

    — https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Before proceeding, make sure to create a site backup or restore point.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.