Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 28, 2016 at 8:26 pm #590465
    davisa64

    Every time I reload the page on safari on iPhone, there is a different problem.

    Things I’ve seen:

    -Menu is gone completely and no toggle button
    -Menu links are displayed at top of the page in a vertical list
    -Menu links are on the menu bar (as they are on desktop), but they are overflowing into the page content
    -Countdown app shows 0 for everything
    -Countdown app doesn’t display properly

    And sometimes a combination of these. Like I said, every time I load the site it’s something different.

    I’m getting really tired of trying to troubleshoot this. I’ve tried disabling all plugins, changing settings, and nothing is helping.

    I’m hoping someone has a solution, otherwise I’d like my money back.

    Thanks.

    • This topic was modified 8 years, 8 months ago by davisa64.
    February 28, 2016 at 9:11 pm #590479
    Basilis

    Hi davisa64!

    can you please clear your safari cache and give it one more time a new try?

    Best regards,
    Basilis

    February 28, 2016 at 9:26 pm #590483
    davisa64

    I actually tried this before without any luck.

    I just tried again, still not working.

    March 2, 2016 at 7:40 am #591923
    Ismael

    Hi!

    Did you disable the theme? Please enable it again so that we can see the issue. Do the following:

    1.) Get a fresh copy of the enfold theme from your themeforest account. Delete the old theme folder.

    2.) Install a cache plugin like W3 Total Cache or WP Super Cache.

    3.) Make sure that javascript is turned on in your phone’s browser.

    Regards,
    Ismael

    June 5, 2016 at 5:35 pm #643162
    gwinenvato

    Hello – I am also having problems with my site not showing up properly as responsive. I’m pretty sure it has to do with a setting in the Enfold Theme, I just cannot figure out which setting. Please check it on iPhone http://mobiletest.me/iphone_5_emulator/?u=http://aea.814.myftpupload.com – If you rotate the phone to landscape, everything shows up correctly, just not at portrait.

    And then on an iPad, the menu is overlapping the logo and wrapping.
    http://mobiletest.me/ipad_mini_emulator/?u=http://aea.814.myftpupload.com

    Thanks for your help

    June 6, 2016 at 10:10 pm #643665
    Andy

    @gwinenvato
    Please open your own ticket and please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Update to Enfold v3.6.

    Best regards,
    Andy

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